Customer Service Specialist

City of West Allis; West Allis (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Dual pension program

Generous time off

5% pay range boost for residents

Job summary

The City of West Allis is seeking a Customer Service/Clerk Specialist to join our Treasurer and City Clerk Departments. You will answer calls, assist residents in person, process payments, licenses, and permits; support elections and city operations with a can-do attitude.

We value strong communication, accuracy, and teamwork. The position offers a competitive benefits package and opportunities to grow within city government.

Qualifications

• Associate's Degree required.
• Five years of administrative support with customer service and cash handling in a large organization.
• Proficiency in Microsoft Office Suite and Adobe Acrobat.
• Strong English grammar and writing; ability to work with diverse groups.

Responsibilities

• Provide courteous service to internal and external customers by phone and in person.
• Process payments, licenses, permits, and other transactions; assist with elections.
• Prepare correspondence and maintain department records; support agendas and minutes.
• Assist in administration of oaths and compliance with notices and publications.

Skills

Customer service

Cash handling

Microsoft Office

Adobe Acrobat

Data entry

English grammar/writing

Diversity awareness

Education

Associate's Degree

Administrative Professional degree (preferred)

Tools

Municode software

WORCS data system

Cash receipting software

Job description

Description

Calling all remarkable customer service people! The City of West Allis needs you. Are you a people person? Do you love helping community members get what they need? Do you take pride in providing high-quality service to customers? Are you skilled in recognizing areas for improvement? We want to hear from you!

We're seeking an exceptional public service professional to join our team as a Customer Service/Clerk Specialist.

You'll put your stellar communication abilities to work answering calls, assisting residents in person, and liaising with internal departments. Variety is the name of the game - no two days will look the same. You'll help process payments, licenses, and permits; assist with elections; help customers get what they need; and handle other duties for the Treasurer and City Clerk Departments. We'll leverage your can-do attitude and customer service savvy to keep city operations running smoothly. In this role, you'll have the power to make a difference in our residents' lives while contributing to the betterment of our community.

Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

We offer a competitive benefits package including contributory medical and fully paid dental, a contributory dual pension program, and generous time off. West Allis residents earn an additional 5% on top of the pay range.

Examples of Duties

• Provide courteous prompt service to internal and external customers; Answers telephone calls and handle or route appropriately; process and receipt payments into cash receipting software, including but not limited to water bills, property tax payments, permits, licenses, and other misc. invoices; adheres to the cash management requirements and cash drawer security; maintains and updates departmental records, files and a variety of reports; Actively collaborates with team members to maintain a productive work environment; helps and supports other team members as needed. Enters and reconciles transactions in the appropriate systems.
• Prepare correspondence, reports and documents as needed; update various departments' records; scan and index city records; accept legal documents on behalf of the city, serve as a notary public.
• Assist businesses and individuals in determining the types of licenses or permits needed, review of applications for accuracy and completion, review police reports and WORCS data collection. Processing and issuance of licenses and permits according to federal and state laws and municipal ordinances and departments' guidelines.
• Assist in creating agendas, assembling, and distributing agenda material and packets; assist in transcribing minutes; assist in reservation and set up of meeting resources (rooms, equipment, etc.); Assist in the creation and administration of files, documents, and workflows in Legislative and Municode software; Assist in the administration of oaths; Assist in adherence to public hearing notices, posts, publications, and notification requirements.
• Assists in the election process including, but not limited to: Voter registration, absentee voting, special voting deputy duties, election software entry and updates, assist in publication, agenda, minutes, and notice requirements, contact voters as needed
• Other duties that from time to time may be required and assigned.

Qualifications

• Associate's Degree required.
• Preferred Degree in Administrative Professional or related field.
• Five years of administrative support work experience including extensive customer service interaction, and cash handling in a large organization or equivalent.
• Ability to enter data and utilize software in accordance with the needs of the department. Demonstrated proficiency in Microsoft Office Suite programs - including Microsoft Outlook (mail, calendar, tasks), Word (templates, forms, mail merge, reviewing) and Excel; and Adobe Acrobat.
• Advanced skills in English grammar/writing and math. Experience working with groups of people from diverse backgrounds.