Circulation Services Representative

City-of-West-Alli; West Allis (WI); On-site; USD 19,000 - 25,000; Part time

Job summary

The City of West Allis Public Library is hiring a Circulation Services Representative to greet patrons, check out materials, and guide users through library services.

You will handle transactions, create and update patron records, assist with shelving and shelf-reading, and help maintain the integrity of the collections. This is a flexible, part-time role with opportunities for training, growth, and meaningful service to the community; Thursday shifts 9:30 a.m.–1:30 p.m. are required.

Qualifications

• High school diploma or equivalent.
• Recent paid customer service experience, including cash handling.
• Library-related work experience or coursework is a plus.
• Strong communication and problem-solving skills.
• Ability to work with diverse groups of people.
• Must be available Thursdays 9:30 a.m.–1:30 p.m.
• Availability for additional shifts, including nights and weekends.

Responsibilities

• Assist patrons with checkouts, returns, and inquiries.
• Provide guidance on library services like scanning and self-checkout.
• Create and update patron records and issue library cards.
• Assist with shelving and shelf-reading for accuracy.
• Organize materials for shelving and delivery.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Diversity awareness

Education

High school diploma or equivalent

Job description

Join Our Team at the West Allis Public Library!

Are you passionate about helping people and creating a welcoming environment? Do you thrive in a fast-paced, customer-focused role? If so, the City of West Allis is looking for YOU to join our team as a Circulation Services Representative at the West Allis Public Library!

As the first and last face our patrons see, you’ll play a vital role in delivering exceptional service and ensuring every visitor has a positive experience. This is more than a job—it’s an opportunity to make a difference in your community every day.

Why You’ll Love This Role

• You’ll be the go-to person for patrons, helping them check out materials, navigate library services, and find solutions to their questions
• You’ll work in a collaborative, friendly environment where learning and growth are encouraged
• You’ll have the chance to make a real impact by connecting people with resources that enrich their lives

What You’ll Do

• Assist patrons with checkouts, returns, and account inquiries
• Provide guidance on library services like scanning, faxing, and self-checkout
• Create and update patron records, issue library cards, and handle cash transactions
• Assist with shelving items and shelf-reading for accuracy
• Organize and prepare materials for shelving and delivery
• Help maintain the integrity of library collections by assessing and repairing items
• Prepare and process new materials for library collections

What You’ll Bring

• High school diploma or equivalent
• Recent paid customer service experience, including clerical and cash handling
• Library-related work experience or coursework is a plus
• Strong communication and problem-solving skills
• Ability to work with diverse groups of people
• Attention to detail and ability to follow established guidelines
• Must be available to work Thursdays 9:30 a.m.- 1:30 pm
• Availability to work additional shifts, including nights and weekends

Why Work for the City of West Allis

• Flexible part-time schedule
• Paid training and professional development opportunities
• Supportive team environment
• Opportunity to make a positive impact in your community

Ready to join a team that values service, learning, and community?