Circulation Services Representative - Part-Time Benefited

City of West Allis; West Allis (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance (pro-rated)

Dental insurance (pro-rated)

Vision insurance (pro-rated)

Paid time off (PTO)

Paid training

Professional development opportunities

Supportive team environment

Job summary

The City of West Allis Public Library is seeking a Circulation Services Representative to be the welcoming first point of contact for patrons. You’ll assist with checkouts, returns, and account inquiries, and guide patrons through library services including self-checkout and card issuance.

This role emphasizes friendly, accurate service, attention to detail, and the ability to work with diverse groups in a collaborative public library environment. Pro-rated benefits apply.

Qualifications

• Recent paid customer service experience with clerical and cash handling.
• Ability to work with diverse groups and follow established guidelines.
• Library-related coursework or experience is a plus.

Responsibilities

• Assist patrons with checkouts, returns, and account inquiries.
• Guide patrons on services like scanning, faxing, and self-checkout.
• Create and update patron records and issue library cards.
• Handle cash transactions and maintain shelf integrity.
• Support shelving and shelf-reading tasks and organize materials.

Skills

Customer service

Communication

Diversity awareness

Attention to detail

Cash handling

Education

High school diploma

Job description

Are you passionate about helping people and creating a welcoming environment? Do you thrive in a fast-paced, customer-focused role? If so, the City of West Allis is looking for YOU to join our team as a Circulation Services Representative at the West Allis Public Library!

As the first and last face our patrons see, you’ll play a vital role in delivering exceptional service and ensuring every visitor has a positive experience. This is more than a job—it’s an opportunity to make a difference in your community every day.

Why You’ll Love This Role

• You’ll be the go-to person for patrons, helping them check out materials, navigate library services, and find solutions to their questions
• You’ll work in a collaborative, friendly environment where learning and growth are encouraged
• You’ll have the chance to make a real impact by connecting people with resources that enrich their lives

What You’ll Do

• Assist patrons with checkouts, returns, and account inquiries
• Provide guidance on library services like scanning, faxing, and self-checkout
• Create and update patron records, issue library cards, and handle cash transactions
• Assist with shelving items and shelf-reading for accuracy
• Organize and prepare materials for shelving and delivery
• Help maintain the integrity of library collections by assessing and repairing items
• Prepare and process new materials for library collections

What You’ll Bring

• High school diploma or equivalent
• Recent paid customer service experience, including clerical and cash handling
• Library-related work experience or coursework is a plus
• Strong communication and problem-solving skills
• Ability to work with diverse groups of people
• Attention to detail and ability to follow established guidelines
• Availability to work 20 hours a week, including nights and weekends

Why Work for the City of West Allis

• Pro-rated benefits including: health, dental, vision, pto
• Paid training and professional development opportunities
• Supportive team environment
• Opportunity to make a positive impact in your community