Customer Service Specialist

United Medical Inc.; Virginia Beach (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO after 90 days

Health insurance after 90 days

401K Plan

Job summary

United Medical Inc. in Virginia Beach, VA is seeking a Customer Service Specialist to assist with referrals, orders for delivery and pickup, and to record patient demographics and physician information.

You will handle new patient intake, answer calls, troubleshoot patient issues, process payments and set up payment plans, check in patients for appointments, and send reminders. This is a full-time, on-site role with 36-40 hours weekly.

Qualifications

• 2+ years of customer service experience, preferably with patients.
• Strong written and verbal communication.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with data entry accuracy.
• Team player and good interpersonal skills.

Responsibilities

• Enter patient demographics and appointment information into databases.
• Answer calls and assist with referrals, orders for delivery and pickup.
• Troubleshoot patient issues as a company representative.
• Coordinate daily communications with therapists and physicians.
• Process payments and create payment plans.
• Check patients in for scheduled appointments and send reminders.
• Communicate with patient coverage changes.

Skills

Patient communication

Multitasking

Data entry

Problem solving

Microsoft Office

Team player

Job description

About the role

The Customer Service Specialist is responsible for assisting with the administration of all incoming referrals, orders for delivery, and pick up. The specialist will record and enter patient demographics, emergency contact information, physician information, and diagnosis.

Responsibilities

• New patient intake entry into databases and answer calls.
• Troubleshoot patient problems as a company representative
• Daily Communication with therapist and physicians
• Take payments and create payment plans
• Communicate with patient coverage changes
• Check patients in for their scheduled appointments
• Follow up with appointment reminders for upcoming visits

Location & commitments

• Permanent, Full Time Position
• 36-40 hours per week
• Virginia Beach, VA
• PTO & Health insurance provided after 90 days
• 401K Plan

Candidate requirements

• 2+ years of experience providing customer service, preferred experience speaking with patients & therapists
• Ability to effectively communicate, orally and in writing, with the public and with employees to exchange and clarify information
• Ability to identify and resolve problems in a timely manner while analyzing the information and data
• Flexibility to adapt in a fast-paced environment that is constantly evolving
• Ability to multitask and meet deadlines

Skill requirements

• Proficient computer skills and ability to navigate Microsoft office, internal computer systems, insurance portals, and process payments
• Excellent organizational and time management skills with the ability to prioritize task as needed
• Posses a high level of attention to detail when typing and entering information into systems and databases
• Role requires use of frequent basic math skills
• Developing and maintaining good relationships with co-workers and managers as a TEAM player.
• Maintaining open lines of communication with others.