Sales Customer Support Specialist

KSI Collision Parts; Richmond, Mechanicsville (VA, VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

HSA contribution

Employee referral bonus

Employee discounts

Job summary

KSI Auto Parts in Richmond, VA is seeking a Sales Customer Support Specialist to handle inbound/outbound calls, manage orders, and deliver outstanding service in the automotive collision repair industry.

You will develop Salesforce knowledge, maintain records, and collaborate with the sales team to identify upsell opportunities. English fluency is required; Spanish is a big plus. Weekend/holiday shifts may be required.

Qualifications

• Prior experience in customer service or call center environment.
• Bilingual in Spanish is a huge plus; English fluency required.
• Strong computer skills, 40 wpm typing, Microsoft Office.
• Familiarity with automotive parts/repair is a plus.
• Ability to multi-task in a high-volume environment.

Responsibilities

• Handle inbound and outbound calls and emails professionally.
• Provide product details, pricing, and availability; research info as needed.
• Process and manage customer orders; ensure timely delivery.
• Maintain customer records and update account information.
• Develop knowledge in Salesforce and our e-commerce platform.
• Analyze questions, troubleshoot, and provide clear answers.
• Upsell products and services where appropriate.
• Follow up with customers to ensure needs are met.
• Maintain understanding of products and services offered.

Skills

Customer service

Call center experience

Bilingual Spanish

English fluency

Typing 40 wpm

Microsoft Office

Attention to detail

Multi-tasking

Tools

Salesforce

E-commerce platform

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time 56VA Richmond, VA, Mechanicsville, VA, US

Job Description

As a Sales Customer Support Specialist, you will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and providing exceptional customer service to our clients in the automotive collision repair industry.

Responsibilities

• Handle inbound and outbound calls, as well as emails in a professional manner
• Provide accurate information to customers regarding product details, pricing, and availability. Research required information using available resources
• Process and manage customer orders and ensure timely delivery
• Maintain customer records and update account information
• Develop knowledge in Salesforce, our e-commerce platform
• Analyze customer questions, troubleshoot or escalation, and provide clear answers in an efficient and professional manner
• Provide exceptional customer service to ensure customer satisfaction.
• Follow up with customers to ensure their needs are met and exceeded.
• Maintain a thorough understanding of the products and services offered.
• Work with the sales team to identify opportunities to upsell products and services.

Qualifications

• Prior experience in customer service or call center environment preferred.
• Familiarity with automotive parts and repair industry is a plus, but not required.
• Strong computer skills, a typing rate of 40wpm minimum, and proficiency in Microsoft Office Suite.
• Bilingual in Spanish is a huge plus, but fluency in English is required.
• Excellent communication skills and ability to provide exceptional customer service.
• Strong attention to detail and ability to multi-task.
• Ability to work in a high volume, fast-paced environment and meet deadlines.
• Ability to work independently or with others to manage multiple tasks with minimal supervision.
• Ability to work flexible hours, including weekends and holidays as needed.

Benefits

KSI Auto Parts offers a competitive benefits package, including PTO, paid holidays, health, dental, and vision insurance, a 401(k) with company match, employer-paid life insurance up to $50,000, and supplemental insurance options. We also provide a $500 employer HSA contribution for those employees enrolled in an HSA-eligible plan. In addition, we offer a $500 employee referral bonus, and access to employee discounts through our healthcare and payroll partners.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee frequently is required to sit and is occasionally required to stand and walk. Specific vision abilities required by this job include close vision.

EEO

KSI Auto Parts provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law. All your information will be kept confidential according to EEO guidelines.

E-VERIFY:

KSI Auto Parts and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees

Job Description

As a Sales Customer Support Specialist, you will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and providing exceptional customer service to our clients in the automotive collision repair industry.

Responsibilities

• Handle inbound and outbound calls, as well as emails in a professional manner
• Provide accurate information to customers regarding product details, pricing, and availability. Research required information using available resources
• Process and manage customer orders and ensure timely delivery
• Maintain customer records and update account information
• Develop knowledge in Salesforce, our e-commerce platform
• Analyze customer questions, troubleshoot or escalation, and provide clear answers in an efficient and professional manner
• Provide exceptional customer service to ensure customer satisfaction.
• Follow up with customers to ensure their needs are met and exceeded.
• Maintain a thorough understanding of the products and services offered.
• Work with the sales team to identify opportunities to upsell products and services.

Qualifications

• Prior experience in customer service or call center environment preferred.
• Familiarity with automotive parts and repair industry is a plus, but not required.
• Strong computer skills, a typing rate of 40wpm minimum, and proficiency in Microsoft Office Suite.
• Bilingual in Spanish is a huge plus, but fluency in English is required.
• Excellent communication skills and ability to provide exceptional customer service.
• Strong attention to detail and ability to multi-task.
• Ability to work in a high volume, fast-paced environment and meet deadlines.
• Ability to work independently or with others to manage multiple tasks with minimal supervision.
• Ability to work flexible hours, including weekends and holidays as needed.

Benefits

KSI Auto Parts offers a competitive benefits package, including PTO, paid holidays, health, dental, and vision insurance, a 401(k) with company match, employer-paid life insurance up to $50,000, and supplemental insurance options. We also provide a $500 employer HSA contribution for those employees enrolled in an HSA-eligible plan. In addition, we offer a $500 employee referral bonus, and access to employee discounts through our healthcare and payroll partners.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee frequently is required to sit and is occasionally required to stand and walk. Specific vision abilities required by this job include close vision.

EEO

KSI Auto Parts provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law. All your information will be kept confidential according to EEO guidelines.

E-VERIFY:

KSI Auto Parts and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees

Monday - Friday 7:35am-4:15pm, 8:00am-4:30pm, or 8:35am-5:05pm (Schedule is based on business needs. Manager to confirm hours once interviewed)

Training Hours will be Monday- Friday 8:30am-5:00pm