Remote Customer Service & Data Entry Specialist

K & N Engineering Inc; Grand Prairie (TX); Hybrid; USD 26,000 - 30,000; Full time

Job summary

K & N Engineering Inc is seeking a Customer Service Specialist in Grand Prairie, TX. This primarily remote role requires periodic onsite visits up to monthly, within a 75-mile radius, with reliable transport for on-site needs.

The role emphasizes data entry, software navigation, and timely handling of calls, chats, and emails, including product information and issue resolution. Prior call center experience is valued.

Qualifications

• 1+ years of high-volume phone and email-based customer service experience.
• High School Diploma or equivalent; some college preferred.
• Proficient with Microsoft Outlook, Word, Excel, and Teams.

Responsibilities

• Data entry is a large part of this position.
• Operate and navigate the software programs used by the Customer Service Team.
• Identify and resolve issues with orders, returns, and inquiries.
• Provide product information and assistance to customers.
• Manage inbound calls, live chats, and emails in a timely manner; escalate as needed.
• Respond to queries and may perform sales via phone, email, or chat.

Skills

Data entry

Customer service

Outlook

Excel

Word

Teams

Typing

10-key

Education

High School Diploma or equivalent

Some college

Tools

K&N business management software

Call Center Queue Management software

Job description

K & N Engineering Inc is seeking a Customer Service Specialist in Grand Prairie, TX. This primarily remote role requires periodic onsite visits up to monthly, within a 75-mile radius, with reliable transport for on-site needs.

The role emphasizes data entry, software navigation, and timely handling of calls, chats, and emails, including product information and issue resolution. Prior call center experience is valued.