Customer Service Specialist

Allied Solutions, LLC; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k options with company match

Three weeks PTO

Job summary

Allied Solutions, LLC is seeking a professional who will update databases with insurance for various collateral while ensuring high-quality customer service. The role requires handling incoming borrower, agent, and lender calls, accurately verifying insurance information, and mentoring fellow employees.

The ideal candidate must have a high school diploma, strong organizational skills, and exceptional communication abilities. The position provides medical, dental, vision insurance, and a 401k match.

Qualifications

• Strong attention to detail and organizational skills.
• Dependable and reliable.
• Ability to acknowledge and respect confidential information.
• Ability to learn quickly.

Responsibilities

• Handle incoming borrower, agent, and lender calls professionally.
• Accurately verify and key insurance information.
• Mentor fellow co-workers as requested.
• Follow up and resolve customer issues.

Skills

Attention to detail

Analytical abilities

Customer service focus

Problem-solving

Verbal communication

Written communication

Education

High school diploma or GED

Job description

Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.

Responsibilities

• Inbound Calls – 90% Handle incoming borrower, agent and lender calls at a professional level.
• Accurately compose written information for loan histories.
• Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels.
• Follow up and resolve customer problems or issues.
• Mentor fellow co-workers as requested by supervisor.
• Report any system and related issues.

Metrics

• Meet set goals and assigned workload expectations for productivity.
• Meet and exceed Quality audits and metrics.
• Meet monthly regarding scorecard metrics.

Qualifications

• High school diploma or GED required.
• Strong attention to detail and organization skills.
• Strong problem solving and analytical abilities.
• Dependable and reliable.
• Ability to acknowledge and respect confidential information.
• Excellent telephone, written and verbal communication skills with strong customer service focus.
• Professional interaction with employees, peers and customers.
• Answers questions, corrects errors and resolves discrepancies.
• Ability to learn quickly.

Benefits

• Medical, dental and vision insurance coverage.
• 100% company-paid life and disability coverage.
• 401k options with company match.
• Three weeks PTO by the end of the first year.
• And much more.

Equal Employment Opportunity

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.