Bilingual Customer Service Specialist

Allied Solutions, LLC; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance (company-paid)

401(k) with company match

Job summary

Allied Solutions, LLC is seeking a Customer Service Associate to handle English and Spanish calls, ensuring high quality service and accurate CPI data entry. The role emphasizes speed, professionalism, confidentiality, and collaboration within a team environment.

The position requires attention to detail, strong communication, and a willingness to learn, with opportunities to advance in a bilingual call-center setting dedicated to customer satisfaction.

Qualifications

• High School Diploma or GED required.
• Strong attention to detail and organization skills.
• Strong problem solving and analytical abilities.
• Dependable and reliable.
• Ability to acknowledge and respect confidential information.
• Excellent telephone, written and verbal communication skills with strong customer service focus.
• Professional interaction with employees, peers and customers.
• Answers questions, corrects errors and resolves discrepancies.
• Ability to learn quickly.

Responsibilities

• Inbound Calls – 90% handle incoming borrower, agent and lender calls at a professional level.
• Accurately compose written information for loan histories.
• Accurately verify, key and/or memo insurance information in relation to all CPI product types and CPI cancels.
• Follow up and resolve customer problems or issues.
• Mentor fellow co-workers as requested by supervisor.
• Report any system and related issues.
• Rep will move into the Spanish queue.
• Meet set goals and assigned workload expectations for productivity (10%).
• Meet and exceed Quality audits and metrics.
• Be coached and learn from previous errors to improve.
• Meet monthly regarding scorecard metrics.

Skills

Attention to detail

Strong communication

Problem solving

Dependable

Confidentiality

Customer service

Professional interaction

Education

High School Diploma or GED

Job description

Job Duties and Responsibilities

Ensures delivery of excellent customer service to English and Spanish callers while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism without direct supervision. Updating database with insurance for various collateral.

• Inbound Calls – 90% handle incoming borrower, agent and lender calls at a professional level.
• Accurately compose written information for loan histories.
• Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels.
• Follow up and resolve customer problems or issues.
• Mentor fellow co-workers as requested by supervisor.
• Report any system and related issues.
• Rep will move into the Spanish queue.
• Meet set goals and assigned workload expectations for productivity (10%).
• Meet and exceed Quality audits and metrics.
• Be coached and learn from previous errors to improve.
• Meet monthly regarding scorecard metrics.

Qualifications

• High School Diploma or GED required.
• Strong attention to detail and organization skills required.
• Strong problem solving and analytical abilities.
• Dependable and reliable.
• Ability to acknowledge and respect confidential information.
• Excellent telephone, written and verbal communication skills with strong customer service focus.
• Professional interaction with employees, peers and customers.
• Answers questions, corrects errors and resolves discrepancies.
• Ability to learn quickly.

Benefits

• Medical, dental, and vision insurance coverage.
• 100% company-paid life and disability coverage.
• 401k options with company match.
• Three weeks PTO by the end of the first year.
• And much more.

EEO Statement

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.