Customer Service Specialist

Onemain Holdings; Juneau (AK); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Stock purchase plan

Tuition reimbursement

PTO

Sick leave

Holiday pay

Volunteer time

Job summary

Onemain Holdings is seeking a Customer Service Specialist (Intermediate) to join a quality-driven team. You will handle inbound inquiries, provide consultative support on benefits and policies, and work to resolve issues with accuracy and timely communication.

The role emphasizes effective listening, documentation, and collaboration to meet team targets. A high school diploma and 3+ years of experience are required.

Qualifications

• High School Diploma or equivalent.
• 3+ years Customer Service experience.
• Good verbal and written communication skills.
• Good listening skills with high accuracy.
• Self-starter with ability to handle multiple tasks.

Responsibilities

• Respond to inbound caller inquiries about general claim or benefit questions and status requests.
• Work with clients in a consultative manner in accordance with laws, policies, and procedures.
• Negotiate with customers to resolve account matters.
• Maintain and document information on customer accounts.
• Process calls from internal team members with inquiries on benefits or policies.
• Maintain accounts and update information in databases.

Skills

Customer service experience

Verbal and written communication

Attention to detail

Multitasking

Education

High School Diploma

Job description

Customer Service Specialist (Intermediate)

As a Customer Service Specialist, you will become an integral part of our quality‑driven team. Customer Service Reps are held to a high standard and must be able to multi‑task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service daily.

Responsibilities

• Respond to inbound caller inquiries about general claim or benefit questions and status requests, focusing on quality and first call resolution.
• Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures.
• Negotiate with customers to resolve account matters.
• Maintain and notate all appropriate information and documentation on customer accounts.
• Process calls from internal team members with inquiries on benefits or policies.
• Maintain accounts and update information in various databases.
• Provide an explanation of programs, benefits, and policies.
• Track the reason for each call to ensure successful resolution.
• Work together as both team member and individual contributor in a goal‑oriented environment to meet individual and team targets.

Requirements

• High School Diploma or equivalent.
• 3+ years Customer Service experience.
• Must possess good verbal and written communication skills.
• Good listening skills and high degree of accuracy required.
• Self‑starter, requiring little or minimal supervision.
• Must be able to handle multi‑faced tasks.
• Ability to resolve difficult or pressure situations with minimal supervision.

Preferred

• Customer service experience, contact center experience preferred.
• Insurance experience preferred.

Location

• Fort Worth, TX
• Or Evansville, IN

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date).
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• Paid holidays (7 days per year, based on start date).
• Paid volunteer time (3 days per year, prorated based on start date).