Customer Service Specialist

The CAR Group (Norm Reeves Dealerships); Rockwall (TX); On-site; USD 45,000 - 140,000; Full time

Benefits offered by this job

Paid training

Mentorship

Career growth

Uncapped earning potential

Employee discounts / comprehensive_ben

Job summary

The CAR Group (Norm Reeves Dealerships) in Rockwall, TX is hiring for a full-time, on-site sales position. Earn a rewarding automotive sales career with paid training, ongoing mentorship, and uncapped earning potential.

In this role you will assist customers through the vehicle purchasing process, learn our vehicle lineup, build relationships, and work with the team to achieve individual and dealership sales goals. A background in customer service is a plus; a valid driver's license is required.

Qualifications

• Experience in customer service or sales is a plus.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.

Responsibilities

• Assist customers throughout the vehicle purchasing process by providing a friendly and professional experience.
• Learn about our vehicle lineup to confidently answer questions and recommend the right vehicle for each customer.
• Build relationships with customers and follow up to ensure an exceptional buying experience.
• Stay up to date on current inventory, incentives, and dealership promotions.
• Work with your team to achieve individual and dealership sales goals.
• Maintain accurate customer information and activity in the CRM system.

Skills

Strong communication

Interpersonal skills

Self-motivated

Team player

CRM software

Tools

CRM software

Job description

Location: Rockwall, TX (On site) | Type: Full Time | Salary Range: $45,000 - $140,000
Ready to start a rewarding career in sales? Whether you have previous sales experience or come from a customer service background, we'd love to meet you! We're looking for motivated, outgoing individuals who enjoy helping people and are eager to learn. No automotive sales experience? No problem—we provide the training and support you need to succeed.

What You’ll Do:

• Assist customers throughout the vehicle purchasing process by providing a friendly and professional experience.
• Learn about our vehicle lineup to confidently answer questions and recommend the right vehicle for each customer.
• Build relationships with customers and follow up to ensure an exceptional buying experience.
• Stay up to date on current inventory, incentives, and dealership promotions.
• Work with your team to achieve individual and dealership sales goals.
• Maintain accurate customer information and activity in the CRM system.

What You’ll Need:

• Previous experience in customer service, retail, hospitality, banking, fitness, or sales is a plus.
• Strong communication and interpersonal skills.
• A positive attitude with a willingness to learn and grow.
• Self-motivated with a customer-first mindset.
• Comfortable working in a fast-paced, team-oriented environment.
• Valid driver''s license and acceptable driving record.

What You’ll Need:

• Paid training and ongoing mentorship.
• Career growth and advancement opportunities.
• Competitive compensation with uncapped earning potential.
• Supportive team environment focused on your success.
• Employee discounts and comprehensive benefits.