Customer Service Specialist

Autonomy Staffing; Renton (WA); Sur place; USD 55 000 - 60 000; Plein temps

Résumé du poste

Autonomy Staffing in Renton, WA is hiring a Customer Service Specialist (Order Entry & Payment Processing) for a 6-month contract-to-hire. The role emphasizes email/inbox management, order/data entry, and basic payment processing with light phone coverage.

You’ll primarily use Outlook/Teams and learn Epicor 10 on the job. Daily duties include order processing, managing an Outlook inbox, providing confirmations and tracking updates, handling payments via links or phone, light customer support,

Qualifications

• Experience in customer service with order processing and data entry.
• Experience handling payments (credit card processing / payment links / invoices).
• Strong written communication and ability multitask in an email-first role.
• Proficiency with Outlook/Teams and basic Excel/Word.
• ERP experience (Epicor 10) preferred.

Responsabilités

• Daily order processing and accurate entry in the ERP.
• Manage a shared Outlook inbox and respond to inquiries; keep inbox organized.
• Provide order confirmations, tracking updates, stock/ETA responses; route requests internally.
• Basic payment processing via credit card links or by phone.
• Light phone support and transfer to appropriate internal contacts; not a sales role.
• Support basic reporting/admin tasks (basic Excel reports, internal coordination).

Connaissances

Customer service

Attention to detail

Office administration

Multitasking

Written communication

Outlook/Teams proficiency

Outils

Outlook

Teams

Excel

Word

Epicor

Description du poste

About the job Customer Service Specialist

Job Title

Customer Service Specialist (Order Entry & Payment Processing) — Contract-to-Hire 6 months

Company

Renton-based manufacturer

Location

Renton, WA (Fully On-site)

Schedule

Monday–Friday, 8:00am–5:00pm (flexibility within ~1 hour)

Employment Type

Pay

$55,000–$60,000/year (approx. $26.50–$29.00/hr)

Overview

Were hiring a Customer Service Specialist to support a small, collaborative team (8–10 people). This role is primarily email/inbox management, order/data entry, and basic payment processing, with light phone coverage. Youll work mainly in Microsoft Outlook/Teams, and youll learn an older ERP System (Epicor 10) on the job.

Responsibilities

Daily order processing and accurate entry of orders/purchase orders in the ERP

Manage a shared Outlook inbox: respond to product/order/payment inquiries and keep the inbox cleared/organized

Provide order confirmations, tracking updates, stock/ETA responses, and route requests internally as needed

Basic payment processing (credit card payments via payment link or by phone)

Light phone support (answer basic questions and transfer to the right internal contact; not a sales role)

Support simple reporting/admin tasks (basic Excel reports, internal coordination)

What Theyre Looking For (Top 3)

Personable team fit (small team, customer-first mindset)

• Strong attention to detail (order entry / purchase order data accuracy)
• Solid office admin skills (Outlook/Teams-heavy workflow, organization, follow-through)

Required Qualifications

Experience in customer service plus order processing / data entry

Experience handling payments (credit card processing / payment links / invoices)

Strong written communication (email-first role) and comfort multitasking

Proficiency with Outlook/Teams and basic Excel/Word

Customer.specialist.roleMarcobe

Preferred

Experience with ERP software (Epicor a plus; not required)

Manufacturing/distribution/customer support background

Conversion Benefits (once hired full-time)

Upon conversion to full-time, the client offers a competitive benefits package including: