Customer Service Specialist

The Nagler Group; Portsmouth (NH); Hybrid; USD 26,000 - 30,000; Full time

Job summary

The Nagler Group is seeking a Customer Service Representative in Portsmouth, NH for a hybrid, full-time role. Pay ranges from $19 to $22 per hour, with responsibilities including handling customer inquiries by phone, assisting with benefits and claims, processing transactions, and documenting interactions while maintaining privacy standards.

The ideal candidate has strong communication and listening skills, professionalism, and a compassionate, patient approach to customer service.

Qualifications

• High school diploma or equivalent.
• 2+ years of office-based and phone customer service experience, or 6+ months of high-volume call center experience.
• Compassionate, patient, and professional approach to customer service.
• Strong communication, listening, and problem-solving skills.
• Comfortable navigating web-based systems and multiple applications.
• Strong attention to detail and accuracy.
• Ability to handle sensitive conversations with professionalism and empathy.
• Reliable attendance and flexibility with scheduling.

Responsibilities

• Handling customer inquiries by phone and providing clear, accurate information
• Assisting with benefits, claims, and account-related questions
• Processing transactions and updates accurately
• Troubleshooting issues using web-based systems
• Documenting customer interactions in accordance with privacy requirements
• Making outbound calls when needed
• Following security, confidentiality, and quality standards

Skills

Phone-based CS

Communication

Empathy

Attention to detail

Problem-solving

Education

High school diploma

Tools

CRM systems

Job description

Customer Service Representative

Location: Portsmouth, NH (hybrid) | Schedule: Full-time, Monday–Friday | Pay: $19–$22/hour

About The Role

Our client is seeking a compassionate and professional Customer Service Representative to assist customers with long-term care and insurance-related needs. This is a phone-based position requiring patience, empathy, strong listening skills, and the ability to remain calm and supportive during sensitive conversations.

Responsibilities Include

• Handling customer inquiries by phone and providing clear, accurate information
• Assisting with benefits, claims, and account-related questions
• Processing transactions and updates accurately
• Troubleshooting issues using web-based systems
• Documenting customer interactions in accordance with privacy requirements
• Making outbound calls when needed
• Following security, confidentiality, and quality standards

Qualifications

• High school diploma or equivalent
• 2+ years of office-based and phone customer service experience, or 6+ months of high-volume call center experience
• Compassionate, patient, and professional approach to customer service
• Strong communication, listening, and problem-solving skills
• Comfortable navigating web-based systems and multiple applications
• Strong attention to detail and accuracy
• Ability to handle sensitive conversations with professionalism and empathy
• Reliable attendance and flexibility with scheduling