Multi-Location Customer Service Specialist

The Sherwin-Williams Company; Gallatin (TN); On-site; USD 28,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company seeks a Customer Service Specialist to support stores within a 25 mile radius of Gallatin, TN. The role focuses on helping wholesale and retail customers, answering questions, and recommending products to meet needs.

You will handle sales transactions, build trusted relationships, and contribute to monthly, quarterly, and yearly sales goals while maintaining high standards of customer satisfaction and store presentation.

Qualifications

• Experience in retail or customer-facing roles preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas

Skills

Customer service

Sales

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at stores within a 25 mile radius of Store #2030, located at: 697 Nashville Pike Gallatin TN 37066. This is a Full-Time position.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas