Customer Service Specialist

Johnson County Community College; Overland Park (KS); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Retirement plan

Annual leave

14 days of paid holidays

Tuition reduction for JCCC credits

Gym access

Child development center discount

Job summary

Johnson County Community College's Bookstore is seeking a part-time clerk to assist customers, operate a cash register, stock shelves and support inventory control. You will handle inquiries, process transactions and help with special projects as needed.

Only a High School Diploma and at least one year of related experience are required. The role offers 25 hours per week, weekdays, with a starting pay range of $16.68 to $21.23 per hour, DOE.

Qualifications

• Requires a High School Diploma and at least 1 year of related experience.
• Strong customer service and cashiering skills.
• Ability to assist with inventory, pricing and merchandising.

Responsibilities

• Assist customers with purchases and perform cashiering duties.
• Stock shelves and create barcodes/shelf tags for merchandise.
• Answer general customer questions and de-escalate complaints.
• Assist other Bookstore departments with orders, price checks, and inventory.
• Onboard and train new Bookstore clerks on procedures.
• Process returns, exchanges, and internal transfers.

Skills

Customer service

Cashiering

Education

High School Diploma

Tools

Cash register

Barcode creation

Job description

Department

Finance & Administrative Services

Type of Position

Part-time Regular

Exemption Status

Non-Exempt

Work Schedule, Hours per week

25 hours/ 5 days a week

Opportunity for hybrid schedule

No

Starting Salary Range

$16.68 - $21.23 and determined based on relevant years of work experience provided on application and resume.

Position Summary

Aid and support all aspects of Bookstore operations and maintain positive customer service to Bookstore staff, college faculty and staff members, students, and local patrons. Provide general Bookstore information and sales support, maintain the sales floor, handle customer inquiries and complaints, and operate a cash register.

Required Qualifications

• Requires a High School Diploma and at least 1 year of related experience.

Position details include but are not limited to

• Assist customers with purchases and perform cashiering duties.
• Stock shelves and create barcodes/shelf tags for merchandise.
• Answer general customer questions and de-escalate and resolve any complaints.
• Assist other Bookstore departments with special projects related to ordering, price checks, and inventory.
• Onboard and train new Bookstore clerks on Bookstore procedures.
• Process returns, exchanges, inner-account transfers, and technology purchase transactions.

Benefits Category

• Optional Retirement plan access
• Personal annual leave
• 14 days of paid holidays
• Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
• Free access to the Gym on campus for all employees and dependents
• Discount to the Hiersteiner Child Development Center
• And many more!

About JCCC

Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Mission

JCCC inspires learning to transform lives and strengthen communities.

Vision

JCCC will be an innovative leader in equitable student access, learning and success.

JCCC is an equal opportunity employer and equal access institution. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.

Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator ( [e-mail] ), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: [phone], Facsimile: 816-268-0559,Email to: [e-mail] .

If you need any assistance throughout the search process, please reach out to the [e-mail] . In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Duties and responsibilities, as required by business necessity, may be updated at any time at the discretion of management. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email [e-mail] .

Advertised: 24 Sep 2026 Central Daylight Time
Applications close: 30 Sep 2026 Central Daylight Time

e.g. "adjunct faculty, administrative assistant"