Entry Level Communications Agent

SmartRecruiters, Inc.; Oklahoma City (OK); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Mentorship and training

Collaborative work environment

Diverse projects and clients

Job summary

Consider Posh Pro in Oklahoma City is seeking an Entry Level Communications Agent to join our customer experience team. You’ll be the first point of contact for clients, handling inquiries by phone, email, and chat while delivering clear and courteous information.

This role offers hands-on mentorship, exposure to diverse projects, and a path for professional growth within a collaborative and fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-focused attitude.
• Basic proficiency with computers and communication software.
• Ability to multitask and manage time effectively.
• Attention to detail and strong organizational abilities.

Responsibilities

• Handle inbound and outbound communications with customers via phone, email, and chat.
• Provide accurate information and answer inquiries in a timely and professional manner.
• Document all customer interactions and update records accordingly.
• Assist in drafting and distributing internal and external communications.
• Collaborate with team members to develop communication strategies.
• Identify common customer concerns and suggest process improvements.

Skills

Verbal communication

Written communication

Interpersonal skills

Computer literacy

Multitasking

Attention to detail

Job description

• Compensation: USD 16.5 - USD 27 - hourly

Company Description

At Consider Posh Pro, we’ve got a knack for turning dull moments into dazzling opportunities. We’re the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it’s a bit of magic mixed with a whole lot of hustle.

Job Description

Job Description :We are seeking a motivated and enthusiastic Entry Level Communications Agent to join our dynamic team. This role is perfect for individuals eager to launch their career in communications and customer service, providing an opportunity to develop essential skills in a supportive environment. As a Communications Agent, you will be the first point of contact for our clients and customers, responsible for managing inquiries, offering clear and effective communication, and ensuring a positive experience.

Responsibilities:

• Handle inbound and outbound communications with customers via phone, email, and chat.
• Provide accurate information and answer inquiries in a timely and professional manner.
• Document all customer interactions and update records accordingly.
• Assist in drafting and distributing internal and external communications.
• Collaborate with team members to develop communication strategies.
• Identify common customer concerns and suggest process improvements.

Qualifications

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-focused attitude.
• Basic proficiency with computers and communication software.
• Ability to multitask and manage time effectively.
• Attention to detail and strong organizational abilities.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients

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