Customer service specialist

Profession; Oakley (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a vibrant and customer-focused Customer Service Specialist to enhance client experiences. In this dynamic role, you will ensure seamless order processing, manage customer inquiries, and collaborate with sales teams to deliver exceptional service. Join a global leader in eyewear and eye care, where your contributions will be valued in a supportive and inclusive work environment. With access to innovative training programs and competitive benefits, this is a fantastic opportunity to grow your career while making a meaningful impact in the industry.

Benefits

Access to learning platform

Special offers on eyewear

Performance-based bonus scheme

Friendly working environment

Cafeteria plan

Refreshments at work

Qualifications

• Experience in customer service preferred.
• Ability to manage orders and handle complaints efficiently.

Responsibilities

• Process and manage customer orders accurately.
• Handle claims, returns, and customer communications.
• Collaborate with various departments for smooth operations.

Skills

English language proficiency

Computer skills (MS Office)

Digital skills

Service-oriented attitude

Good communication skills

Time management

Attention to detail

Teamwork

Education

Experience in a similar role

Tools

SAP

Job description

Task:

If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest, and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò, and the GrandVision network, and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eye care industry. Your #FutureInSight with EssilorLuxottica.

Being one of us means you’re a unique part of our inclusive community.

We are looking for a bright, energetic, and customer-oriented Customer Service Specialist to join our dynamic Luxottica Budapest office.

As a Customer Service Specialist, you will work closely with various departments to ensure smooth and efficient daily operations. Collaborating with our Sales team, you’ll play a key role in creating a positive experience for all our clients.

Responsibilities:

1. Processing orders correctly and on time
2. Management of orders including submission, modification, cancellation
3. Handling of claims and returns
4. Entering orders into the system, issuing invoices, and approvals
5. Receiving and responding to product requests, orders, or complaints
6. Communication with domestic customers via phone and email
7. Working in internal systems necessary for business operations
8. Processing complaints: receiving, managing, issuing approvals, and communicating with customers and production
9. Collaborating with other departments
10. Creating and analyzing relevant reports upon request
11. Performing additional tasks as assigned by superiors

Expectations:

• Knowledge of English language
• Computer skills (MS Office); SAP knowledge is an advantage
• Digital skills
• Service-oriented attitude, motivation, and active work ethic
• Good stress management
• Initiative and teamwork
• Discipline with a flexible approach to work
• Ability to prioritize and organize work effectively
• Attention to detail and neatness
• Good communication and presentation skills
• Hard-working and independent
• Time flexibility
• Experience in a similar role is preferred

What’s in it for you:

• Access to our cutting-edge learning platform, Leonardo, and personalized development programs
• Special offers on eyewear, eye care products, and fashion apparel
• Competitive salary and performance-based bonus scheme
• Friendly working environment
• Cafeteria plan
• Refreshments at work

Expected start date is immediate or upon agreement. To apply, please send your resume and cover letter in English.

Recruiting process:

Our recruitment process may vary. If selected, our recruiters will guide you through the next steps.

Diversity, Equity, and Inclusion:

We are committed to creating an inclusive environment for all employees, celebrating diversity, and providing equal opportunities regardless of race, gender, ethnicity, religion, disability, sexual orientation, or other characteristics.