Customer Service Specialist

Applied Control; Englewood (CO); On-site; USD 57,308,160 - 68,769,792; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA

FSA

Life insurance

Short-term disability insurance

Long-term disability insurance

401(k) with employer match

Paid holidays

Paid time off

Job summary

Applied Control is seeking a Customer Service Specialist to execute order administration, support Sales, and coordinate across departments to ensure on-time delivery and positive customer experiences.

The role requires collaboration with Order Administrator, Accounting, and Operations, with a focus on accurate order processing and timely responses to inquiries.

Qualifications

• 1–2 years of experience with order entry, purchasing and expediting preferred.
• Experience with an ERP system (complex order entry and financials software) preferred.
• Aptitude to consistently execute standard operating procedures and deliver quality results.

Responsibilities

• Execute order administration including entry, purchasing, date management, expediting, change orders, returns, and documentation.
• Support Sales to meet customer needs and provide exceptional experiences.
• Coordinate with Sales to respond to customer requests with timely updates and expediting as needed.
• Collaborate with Order Administrator to provide back-up support and workload problem solving.
• Collaborate with Accounting to resolve pricing and invoicing issues.
• Communicate with Operations to ensure orders are completed and shipped on time and correctly.
• Perform other duties to deliver exceptional customer experiences.

Skills

Order entry

Purchasing

Expediting

Customer service

Multitasking

Communication

Team collaboration

Office suite

Tools

ERP System

Office Suite

Job description

Customer Service Specialist Responsibilities

• Execute order administration and management including order entry, purchasing, date management, expediting, change orders, return authorizations, and documentation
• Support the Sales team in meeting customer needs and providing exceptional customer experiences
• Coordinate with the Sales team to deliver timely responses to customer requests including resolving order issues, providing status updates, and expediting as needed
• Collaborate with Order Administrator team to provide back-up support & assistance with workload and problem solving
• Collaborate with the Accounting team to resolve pricing and invoicing issues
• Communicate with the Operations team to ensure orders are completed and shipped out on-time and correctly
• Other duties as assigned in support of delivering exceptional customer experiences

Customer Service Specialist Skills / Qualifications

• 1-2 years of experience with order entry, purchasing, and expediting preferred
• Experience with an ERP (complex order entry and financials software) system preferred
• Aptitude to consistently execute standard operating procedures, delivering quality results
• Thrives on providing and enhancing exceptional customer experiences
• Eager to ask questions and understand the big picture strategies
• Ability to communicate and collaborate with teammates across various departments to meet customer needs or resolve issues
• Capable of managing multiple tasks and deadlines simultaneously
• Beginning to intermediate skill level in Microsoft Outlook & other Office Suite tools

Working Conditions

Includes working primarily in an office setting, with occasional visits to the shop. This position may require evening and weekend hours on an infrequent basis.

Compensation

Base Wage Range: Hourly Rate: $20-24/hr, dependent on relevant job-related and industry experience. Candidates with 5-10 years of direct experience may be paid higher within the range. This is a non-exempt role, eligible for overtime pay. Variable Compensation: Eligible for an annual profit-share award after six months with the company.

Benefits

We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Benefits include health, dental, and vision insurance, HSA and FSA options, life insurance, short-term and long-term disability insurance, 401(k) with employer match, 10 paid holidays, and paid time off starting at 16 days per year.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.