Customer Service Specialist

Modern Builders Supply; Lansing (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401k with Company match

Paid vacation and holidays

Employee discount

Job summary

Modern Builders Supply is seeking a Customer Service Specialist to support the sales team and handle inside sales and order fulfillment. The role offers an opportunity to learn the business from the ground up within a family-owned distributor known for its growth and training support.

You will process orders, communicate with customers, and work closely with the outside sales team to help drive additional business while maintaining high service standards.

Qualifications

• 1 year of inside sales and customer service experience
• Excellent written and verbal communication skills
• Able to multi-task in a fast-paced environment

Responsibilities

• Support the sales efforts of the outside salesperson
• Process customer orders accurately and in a timely manner
• Assist with order fulfillment and follow-up to solicit additional business from current customers

Skills

Data entry

Customer service

Communication

Inside sales

Job description

Are you looking for a rewarding career opportunity with significant growth potential?

Join Team MBS - a progressive Midwest Building Products Distributor!

As a family owned and operated business, Modern Builders Supply (MBS) distributes name brand roofing, siding, windows and doors, kitchens, decking and so much more.

Twenty-seven locations and nearly 400,000 sq. ft. of manufacturing makes MBS the premier distributor in the Midwest with the vision to be SIMPLY THE BEST.

As a Customer Service Specialist on our team, your primary role will be to support the sales efforts of the outside salesperson and various order fulfillment activities in an inside sales capacity. A few of your duties range from processing orders to soliciting additional business from current customers.

We will invest in training, resources and guidance.

Qualifications And Skills

A successful Customer Service Specialist candidate must be career-oriented, have initiative, ambition, and a strong interest and desire to learn the business from the ground up.

Additional Qualifications For a Customer Service Specialist Position Include

• Computer skills, including data entry
• Excellent written and verbal communication skills, interpersonal skills with an emphasis toward customer satisfaction
• Ability and willingness to learn and multi-task in a fast paced and friendly environment
• Minimum 1 year of inside sales and customer service experience

Why Join Team MBS

• Competitive wages plus bonus opportunities
• Paid weekly via direct deposit
• Medical, dental, vision, disability insurance, and life insurance
• 401k with Company match
• Paid vacation, personal time, holidays
• Opportunity for advancement
• Employee discount
• Hours: M-F 7:30 AM - 4:00 PM, periodic Saturdays from 8:00 AM - 12:00 PM during peak business season

Modern Builders Supply, Inc. is an Equal Opportunity Employer.