Customer Service Specialist

Paylocity; Cedar Rapids, Madison, Milwaukee (IA, WI, WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Gym membership reimbursement

Life Insurance

401K

Paid holidays

Casual dress code

Job summary

Auxiant is seeking a Customer Service Specialist in Cedar Rapids, IA. You will handle incoming and outgoing phone calls from providers and members, and respond to live chats from the website.

You will respond to emails from providers and assist enrollees with claim status and benefits questions. A high school diploma and 1–2 years of related experience are required; call center experience is preferred.

This role offers full benefits including medical, dental, vision, and 401K.

Qualifications

• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheets, and 10-key.
• Previous call center experience preferred
• Excellent verbal and written communication skills
• Proven customer service experience required
• Medical insurance background preferred
• High school diploma or equivalent with 1-2 years related experience

Responsibilities

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.
• Other duties as assigned or appropriate

Skills

Verbal communication

Written communication

Customer service

Call center experience

Education

High school diploma or equivalent

Job description

Auxiant’s Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results

Respect Empowerment Agility Leadership

Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.

Essential Functions:

• Answer provider phone, live chat, and secure email questions regarding claim status and benefits
• Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions:

• Other duties as assigned or appropriate

Education/Qualifications:

• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
• Previous call center experience preferred
• Excellent verbal and written communication skills
• Proven experience in a professional office environment
• Proven customer service experience required
• Medical insurance background preferred
• High school diploma or equivalent and 1-2 years related experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more