Customer Service Specialist

Freudenberg Sealing Technologies; Milan Township (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K Match

Health Insurance

Paid Holidays

Vacation

Personal Development

Job summary

Freudenberg Sealing Technologies in Milan, OH, is seeking a Customer Service Specialist to build strong relationships with customers, manage orders, and coordinate with internal teams. The role emphasizes accurate order entry, timely communication, and proactive problem solving in a fast-paced environment.

Candidates should have a high school diploma, solid Microsoft Office skills, and proven customer service experience. Spanish fluency is a plus.

Qualifications

• HS diploma or equivalent required.
• Proficient in Microsoft Office required.
• Demonstrated customer service experience required.
• Strong verbal and written communication skills required.
• Previous experience with ERP/EWM systems preferred.
• Fluency in Spanish a plus.

Responsibilities

• Establish and maintain effective relationships with customers and communicate with FNGP personnel about customer concerns.
• Review and accurately enter customer orders and communicate delivery quantities and dates.
• Notify customers of back orders and provide expected availability.
• Provide shipping notices to customers as required.
• Offer customers alternate products when the requested item is unavailable.
• Monitor and report status of active orders and changes to FNGP personnel.

Skills

Customer service experience

Verbal and written communication

Detail-oriented

Cross-functional collaboration

Problem solving

Critical thinking

Interpersonal communication

Spanish language (plus)

Education

HS diploma or equivalent

Tools

Microsoft Office

ERP/EWM systems

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.

Some of your Benefits

• 401K Match: Save for retirement with the company's help.
• Health Insurance: Rely on comprehensive services whenever you need it.
• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
• Vacation: We offer time off to refresh and recharge.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Milan, OH

On-Site

Freudenberg-NOK General Partnership

You support our team as

Customer Service Specialist

Responsibilities

• Establish and maintain effective relationship with customers that create confidence in our company and products. Communicate with FNGP personnel all customer concerns.
• Review and accurately enter customer orders. Communicate delivery quantities and dates to customers.
• Communicate with FNGP personnel when items are back ordered to receive expected availability and advise the customer.
• Provide shipping notices to customers as required.
• Offer customers alternate products when the requested item is not available.
• Regular monitoring and reporting as required to FNGP personnel the status of active customer orders and customer commitments, including order changes, and canceling back-order quantities.
• Maintain accurate files and records.
• Process and enter price quotes. Maintain pricing files. Quote customers within business unit parameters.
• Troubleshooting system issues in timely manner.
• Issuing of credits and debits and coordinate with AR on applying payments and balancing accounts.
• Perform all other assigned duties.

Qualifications

• HS diploma or equivalent required.
• Proficient in Microsoft Office required.
• Demonstrated customer service experience required.
• Strong verbal and written communication skills required.
• Previous experience with ERP/EWM systems preferred.
• Fluency in Spanish a plus.
• Customer relationship management
• Detail-oriented
• Interpersonal communication
• Critical thinking
• Problem solving
• Cross-functional collaboration

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.