Customer Service Specialist

Freudenberg; Milan Township (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Vacation

Personal Development

On-Site

Job summary

Freudenberg-NOK Sealing Technologies in the Americas is seeking a Customer Service Specialist to support customers with timely responses, order processing, and cross-functional collaboration in a global technology group. Qualifications include an HS diploma or equivalent, proficiency in Microsoft Office, and demonstrated customer service experience.

Spanish is a plus, and prior ERP/EWM experience is preferred.

Qualifications

• HS diploma or equivalent required.
• Proficient in Microsoft Office required.
• Demonstrated customer service experience required.
• Strong verbal and written communication skills required.
• Previous experience with ERP/EWM systems preferred.
• Fluency in Spanish a plus.
• Customer relationship management
• Detail-oriented
• Interpersonal communication
• Critical thinking
• Problem solving
• Cross-functional collaboration

Skills

Customer service experience

Verbal and written communication

Spanish (optional)

Education

HS diploma or equivalent

Tools

Microsoft Office

ERP/EWM systems

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.

Some of your Benefits

Health Insurance: Rely on comprehensive services whenever you need it.

Paid Holidays

Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

Vacation

Vacation: We offer time off to refresh and recharge.

Personal Development

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

On-Site

You support our team as

Customer Service Specialist

Qualifications

• HS diploma or equivalent required.
• Proficient in Microsoft Office required.
• Demonstrated customer service experience required.
• Strong verbal and written communication skills required.
• Previous experience with ERP/EWM systems preferred.
• Fluency in Spanish a plus.
• Customer relationship management
• Detail-oriented
• Interpersonal communication
• Critical thinking
• Problem solving
• Cross-functional collaboration

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.