Customer Service Coordinator + SAP Key User

Freudenberg Sealing Technologies Pty; Milan Township (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K Match

Health Insurance

Paid Holidays

Vacation

Personal Development

Job summary

Freudenberg-NOK General Partnership in Milan, OH, is seeking a Customer Service Coordinator and SAP Key User to manage end-to-end customer orders in a fast-paced manufacturing setting. You will serve as the primary SAP resource for customer service, maintain master data, and collaborate across Planning, Production, Shipping, Purchasing, and Sales to ensure on-time delivery.

The role requires an Associate's degree, 3–5 years in customer service or order management, and strong SAP SD expertise.

Qualifications

• Associate's degree required; Bachelor's degree in Business, Supply Chain, Operations, or related field preferred.
• Minimum 3-5 years of customer service, order management, supply chain, or manufacturing experience.
• Experience within a manufacturing environment strongly preferred.
• SAP ERP experience required.
• Previous SAP Key User, Super User, or process ownership experience preferred.
• Experience supporting continuous improvement or business process optimization initiatives preferred.
• Strong understanding of customer service and order-to-cash processes.
• Working knowledge of production planning, inventory management, logistics, and supply chain operations.
• Advanced SAP knowledge, particularly within Sales & Distribution (SD) functions.
• Strong problem-solving and analytical skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced manufacturing environment.
• Strong communication and interpersonal skills with the ability to work effectively across all levels of the organization.
• Proficiency in Microsoft Excel, Power BI, and Microsoft Office applications.
• Ability to train and support users while driving process compliance and continuous improvement.

Responsibilities

• Manage customer orders from receipt through shipment and invoicing.
• Serve as the primary contact for customer inquiries regarding order status, delivery schedules, pricing, product availability, and returns.
• Monitor and communicate order changes, delays, backorders, and supply constraints.
• Coordinate with Planning, Production, Shipping, Purchasing, and Sales to ensure customer expectations are met.
• Proactively resolve customer concerns and service issues to minimize business disruptions.
• Maintain customer master data, pricing information, and order records within SAP.
• Support inventory management efforts by monitoring customer demand and communicating forecast changes.
• Assist with month-end activities, reporting requirements, and customer performance metrics.
• Develop strong working relationships with internal and external customers to support long-term business partnerships.
• Serve as the primary SAP resource for Customer Service processes and transactions.
• Provide day-to-day support and troubleshooting for SAP users within Customer Service.
• Lead SAP testing activities related to system upgrades, enhancements, and process improvements.
• Develop and maintain standardized work instructions, training materials, and process documentation.
• Train new and existing employees on SAP transactions, best practices, and process compliance.
• Partner with IT, Business Process Owners, and Global SAP teams to implement system improvements.
• Monitor data accuracy and integrity for customer master data, material masters, pricing records, and order management information.
• Identify opportunities to improve efficiency through SAP functionality, automation, and process standardization.
• Support reporting, analytics, and KPI development utilizing SAP data.
• Participate in continuous improvement initiatives and Freudenberg operational excellence programs.

Skills

SAP ERP

Customer service

Order management

SD SAP

Excel

Power BI

Analytical skills

Communication

Education

Associate's degree

Bachelor's degree preferred

Tools

SAP

Power BI

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.

Some of your Benefits

• 401K Match: Save for retirement with the company's help.
• Health Insurance: Rely on comprehensive services whenever you need it.
• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
• Vacation: We offer time off to refresh and recharge.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Milan, OH

On-Site

Freudenberg-NOK General Partnership

You support our team as

Customer Service Coordinator + SAP Key User

Responsibilities

• Manage customer orders from receipt through shipment and invoicing.
• Serve as the primary contact for customer inquiries regarding order status, delivery schedules, pricing, product availability, and returns.
• Monitor and communicate order changes, delays, backorders, and supply constraints.
• Coordinate with Planning, Production, Shipping, Purchasing, and Sales to ensure customer expectations are met.
• Proactively resolve customer concerns and service issues to minimize business disruptions.
• Maintain customer master data, pricing information, and order records within SAP.
• Support inventory management efforts by monitoring customer demand and communicating forecast changes.
• Assist with month-end activities, reporting requirements, and customer performance metrics.
• Develop strong working relationships with internal and external customers to support long-term business partnerships.
• Serve as the primary SAP resource for Customer Service processes and transactions.
• Provide day-to-day support and troubleshooting for SAP users within Customer Service.
• Lead SAP testing activities related to system upgrades, enhancements, and process improvements.
• Develop and maintain standardized work instructions, training materials, and process documentation.
• Train new and existing employees on SAP transactions, best practices, and process compliance.
• Partner with IT, Business Process Owners, and Global SAP teams to implement system improvements.
• Monitor data accuracy and integrity for customer master data, material masters, pricing records, and order management information.
• Identify opportunities to improve efficiency through SAP functionality, automation, and process standardization.
• Support reporting, analytics, and KPI development utilizing SAP data.
• Participate in continuous improvement initiatives and Freudenberg operational excellence programs.

Qualifications

• Associate's degree required; Bachelor's degree in Business, Supply Chain, Operations, or related field preferred.
• Minimum 3-5 years of customer service, order management, supply chain, or manufacturing experience.
• Experience within a manufacturing environment strongly preferred.
• SAP ERP experience required.
• Previous SAP Key User, Super User, or process ownership experience preferred.
• Experience supporting continuous improvement or business process optimization initiatives preferred.
• Strong understanding of customer service and order-to-cash processes.
• Working knowledge of production planning, inventory management, logistics, and supply chain operations.
• Advanced SAP knowledge, particularly within Sales & Distribution (SD) functions.
• Strong problem-solving and analytical skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced manufacturing environment.
• Strong communication and interpersonal skills with the ability to work effectively across all levels of the organization.
• Proficiency in Microsoft Excel, Power BI, and Microsoft Office applications.
• Ability to train and support users while driving process compliance and continuous improvement.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.