Customer Service Coordinator + SAP Key User

Freudenberg Group; Milan Township (OH); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Vacation

Personal Development

On-Site

Job summary

Freudenberg Group is hiring a Customer Service Coordinator + SAP Key User in the Americas. This role focuses on delivering exceptional customer service, managing orders, and owning SAP SD processes within a manufacturing context.

You will work closely with supply chain, production planning, and logistics teams to optimize order-to-cash and drive operational improvements across the organization.

Qualifications

• Associate's degree required; Bachelor's degree in Business, Supply Chain, Operations, or related field preferred.
• Minimum 3-5 years of customer service, order management, supply chain, or manufacturing experience.
• Experience within a manufacturing environment strongly preferred.
• SAP ERP experience required; Previous SAP Key User, Super User, or process ownership experience preferred.
• Strong understanding of customer service and order-to-cash processes; knowledge of production planning, inventory management, logistics, and supply chain operations.
• Advanced SAP knowledge, particularly within Sales & Distribution (SD) functions.
• Strong problem-solving and analytical skills; excellent organizational and interpersonal abilities.
• Proficiency in Microsoft Excel, Power BI, and Microsoft Office applications.
• Ability to train and support users while driving process compliance and continuous improvement.

Responsibilities

• Provide customer service and order management support in a manufacturing environment.
• Serve as SAP Key User and support Sales & Distribution processes.
• Participate in continuous improvement and business process optimization initiatives.
• Train and support users while driving process compliance and continuous improvement.
• Collaborate across functions to ensure accurate order-to-cash execution.

Skills

Customer service

Order management

Supply chain

Manufacturing

Problem solving

Analytical skills

Interpersonal skills

Excel

Power BI

Office suite

SAP ERP

SAP Key User

SD functions

Education

Associate's degree

Bachelor's degree in Business, Supply Chain, Operations, or related field

Tools

SAP ERP

SAP Key User

SD functions

Microsoft Excel

Power BI

Microsoft Office

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

We at Freudenberg‑NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg‑NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.

Some of your Benefits

Health Insurance: Rely on comprehensive services whenever you need it.

Paid Holidays

Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

Vacation

Vacation: We offer time off to refresh and recharge.

Personal Development

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

On-Site

You support our team as

Customer Service Coordinator + SAP Key User

Qualifications

• Associate's degree required; Bachelor's degree in Business, Supply Chain, Operations, or related field preferred.
• Minimum 3-5 years of customer service, order management, supply chain, or manufacturing experience.
• Experience within a manufacturing environment strongly preferred.
• SAP ERP experience required.
• Previous SAP Key User, Super User, or process ownership experience preferred.
• Experience supporting continuous improvement or business process optimization initiatives preferred.
• Strong understanding of customer service and order-to-cash processes.
• Working knowledge of production planning, inventory management, logistics, and supply chain operations.
• Advanced SAP knowledge, particularly within Sales & Distribution (SD) functions.
• Strong problem-solving and analytical skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced manufacturing environment.
• Strong communication and interpersonal skills with the ability to work effectively across all levels of the organization.
• Proficiency in Microsoft Excel, Power BI, and Microsoft Office applications.
• Ability to train and support users while driving process compliance and continuous improvement.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.