Customer Service Specialist

Freudenberg Sealing Technologies Pty; Plymouth (MI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K Match

Health Insurance

Vacation Time

Paid Holidays

Personal Development

Job summary

Freudenberg-NOK Sealing Technologies in Plymouth, MI is seeking a Customer Service Specialist to manage B2B accounts from order receipt to delivery. You will monitor demand, backorders, and delivery commitments, handling EDI and portal transactions to ensure accurate order data and timely customer communications.

Join a hybrid work environment with opportunities to collaborate across Sales, Production, Supply Chain, and Finance while developing in a global technology group dedicated to superior

Qualifications

• Associate degree in business-related field or equivalent relevant experience.
• At least 1 year of B2B customer service, order management, sales support, logistics coordination, or related experience.
• Experience with SAP or another ERP/order-management system preferred.
• Familiarity with EDI, customer demand schedules, backorders, ASNs, claims, returns, credits, debits.

Responsibilities

• Manage assigned B2B customer accounts from order receipt through delivery, ensuring orders, customer requirements, pricing, quantities, and dates are accurate in SAP or ERP.
• Monitor demand, open orders, backorders, past-due orders, product availability, and delivery commitments; communicate changes and risks.
• Handle EDI transactions, customer portals, shipping requirements, and ASNs; resolve routine exceptions and maintain data accuracy.
• Serve as primary contact for inquiries, delivery concerns, complaints, claims, returns, credits, and debits; drive timely resolution.
• Collaborate with Sales, Production, Supply Chain, Procurement, Logistics, and Finance to align demand with capabilities.
• Track changing requirements and demand patterns; communicate priorities to protect on-time delivery and service.
• Identify recurring issues and support continuous improvement to enhance accuracy and responsiveness.

Skills

B2B customer service

Order management

SAP / ERP systems

EDI / ASNs

Communication

Organization

Problem-solving

Data analysis (Excel)

Cross-functional collaboration

Education

Associate degree in Business Administration

Tools

SAP

ERP systems

EDI systems

Job description

Working at Freudenberg: \"We will wow your world!\" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.

Some of your Benefits

• 401K Match: Save for retirement with the company's help.
• Health Insurance: Rely on comprehensive services whenever you need it.
• Vacation: We offer time off to refresh and recharge.
• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Plymouth, MI

Hybrid Work

Freudenberg-NOK General Partnership

You support our team as Customer Service Specialist

Responsibilities

• Manage assigned B2B customer accounts from order receipt through delivery, ensuring orders, customer requirements, pricing, quantities, and requested dates are accurately maintained in SAP or the applicable ERP system.
• Monitor customer demand, open orders, backorders, past-due orders, product availability, and delivery commitments, proactively communicating changes and potential risks.
• Manage EDI transactions, customer portals, shipping requirements, and Advanced Shipping Notices (ASNs), resolving routine exceptions and maintaining accurate order and shipment data.
• Serve as a primary point of contact for customer inquiries, delivery concerns, complaints, claims, returns, credits, and debits, driving timely resolution and a positive customer experience.
• Partner closely with Sales, Production, Supply Chain, Procurement, Logistics, and Finance to align customer demand with production and delivery capabilities.
• Track changing customer requirements and demand patterns, communicate priorities across the organization, and help protect on-time delivery and customer service performance.
• Identify recurring customer or order-management issues and support continuous improvement initiatives that strengthen accuracy, responsiveness, efficiency, and the overall customer experience.

Qualifications

• Associate degree in Business Administration, Supply Chain, Logistics, Marketing, Communications, or a related field, or equivalent relevant experience.
• At least 1 year of B2B customer service, order management, sales support, logistics coordination, supply chain, or related experience.
• Strong preference for experience within automotive, manufacturing, industrial, distribution, or another environment involving physical products and customer delivery requirements.
• Experience with SAP or another ERP/order-management system preferred, with the ability to quickly learn new systems, customer portals, and digital tools.
• Familiarity with EDI, customer demand schedules, backorders, ASNs, claims, returns, credits, debits, or similar order-to-delivery processes is preferred.
• Strong communication, organization, and problem-solving skills with the ability to manage competing priorities, resolve issues, and confidently communicate with customers and cross-functional teams.
• Strong digital and analytical aptitude, including Microsoft Excel and the ability to interpret order, demand, delivery, and customer-service data while adapting to evolving automation and AI-assisted tools.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.