Customer Service Specialist

HireLevel.; Miami (FL); Remote; Full time

Job summary

A leading company is seeking a Customer Support Specialist to join their team remotely. You will serve as the primary contact for customers, ensuring their needs are met and expectations exceeded. Ideal candidates have strong communication skills, problem-solving abilities, and a passion for helping others. Enjoy a supportive work environment with a focus on team culture and community impact.

Benefits

Health Insurance

Paid Time Off

Qualifications

• Minimum 1 year of work experience required; college degree with 0-1 year preferred.
• Call Center experience, preferably in insurance.
• Passion for helping customers and exceeding expectations.

Responsibilities

• Use customer service skills to efficiently resolve issues.
• Apply problem-solving skills to create acceptable solutions.
• Maintain electronic records and details per case.

Skills

Customer Service Skills

Problem Solving

Attention to Detail

Verbal Communication

Written Communication

Listening Skills

Education

High School Diploma or GED

College Degree (Preferred)

Job description

Your job search starts and ends with us.

Job Description

HireLevel is looking for a Customer Support Specialist, REMOTE.

Our client is a Global Fortune 500 company with over 15,000 employees across 16 countries. They provide insurance solutions and protection plans to safeguard against potential risks. If you want to work for a dynamic company that values team culture and community impact, this could be the right opportunity for you.

The role of a Customer Care Specialist is vital within Assurant, as you are the voice of our organization and clients. You will be the primary point of contact for customers, caring about helping others. The Customer Experience is your priority, exceeding expectations at every interaction. You are a listener, problem solver, and committed to quality. You enjoy phone interactions, and customers can hear your smile as you patiently assist them in resolving issues.

Job Details:

• Category: Full Time
• Location: Remote
• Shift: Training from 8:00 am to 5:00 pm; Work schedule from 11:00 am to 10:00 pm, including weekends (40 hours/week)
• Compensation: $16.00 - $18.00 per hour

Responsibilities:

• Use customer service skills to efficiently resolve issues
• Apply problem-solving skills to create acceptable solutions for both business and customers
• Maintain electronic records and details per case and customer
• Communicate effectively with team and customers

Requirements:

• High School Diploma or GED
• Call Center experience, preferably in insurance
• Must pass client background and drug tests
• Strong attention to detail
• Excellent verbal, written, and listening skills
• Passion for helping customers and exceeding expectations
• Ability to adapt to change and work in a fast-paced environment
• Ability to multi-task using technology, including call handling and documentation
• Minimum 1 year of work experience required; college degree with 0-1 year preferred

HireLevel is more than an HR solutions provider; we're experts in recruitment, payroll, and HR services. Whether you're seeking temp-to-hire, direct hire, or exploring options, we're here to support your career.

We prioritize our employees' well-being and work-life balance, offering comprehensive benefits including health insurance and paid time off.

If you refer someone who is hired, works at least 30 days, and remains in good standing, you'll receive $50 as a thank you! Submit referrals at hirelevel.com/referral.

HireLevel is an equal opportunity employer.

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