Remote Healthcare Customer Service Specialist

Cochlear; Remote (OR); Remote; Full time

Job summary

Cochlear is seeking a Remote Healthcare Customer Service Specialist to elevate customer experiences. In this role, you will guide customers through insurance processes and address inquiries, contributing significantly to the lives of hearing-impaired individuals. Ideal candidates are compassionate and driven to serve, with a High School diploma and relevant experience.

Benefits

Competitive wages and benefits

401(K) with 5% company match

Employee stock purchase plan

Tuition reimbursement up to $5,250 annually

Accrue 3 weeks PTO

Maternity and paternity leave

Qualifications

• 2 years of experience in healthcare customer service.
• Ability to engage and guide customers effectively.
• Competency in navigating multiple systems and tools.

Responsibilities

• Assist customers with insurance and billing inquiries.
• Provide exceptional customer support throughout their Cochlear journey.
• Coordinate with internal teams for effective service delivery.

Skills

Effective verbal communication

Written communication skills

Customer service orientation

Technical aptitude

Multitasking

Education

High School Diploma

Job description

Remote Healthcare Customer Service Specialist page is loaded

Remote Healthcare Customer Service Specialist

Apply locations United States of America (Remote) Salt Lake City, Utah Reno, Nevada Tucson, Arizona Phoenix, Arizona time type Full time posted on Posted 10 Days Ago time left to apply End Date: June 23, 2025 (6 days left to apply) job requisition id R-621796

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Healthcare Customer Service Specialist - Start Date July 7th, 2025!

(Customer Order Insurance Specialist)

Location: Applicants must reside outside of Colorado, and within Mountain or Pacific time zones to be considered

Please submit your application by June 22nd, 2025 to be considered for the position.

Make a difference in someone’s life every single day. At Cochlear, we help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

Who we are

As the global leader in implantable hearing solutions, we have provided more than 600,000 implantable devices – more than any other company – helping people of all ages to hear and connect with life’s opportunities.

Who we are looking for

Mission driven, compassionate, and engaging individuals to join our Customer Experience team at Cochlear as Customer Order Insurance Specialist. In this role you will provide a world class customer experience to recipients, patients, clinicians, consumers, caregivers and/or family members of recipients as a member of our call center team.

What you will do

• Wow our customers with every single interaction.
• Be a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing.
• Become a trusted advisor to our customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, Assignment of Benefits, etc.
• Work cross-functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for our customers.

What you will need

• The drive to go above and beyond to serve our customers. We seek those who are attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers' needs.
• Ability to guide and educate customers on insurance, orders, service, and billing related inquiries.
• Technical aptitude and multitasking skills to navigate multiple systems and tools.
• Effective verbal and written communication skills to interact with customers via phone, email, and chat in a call center environment.

Why you will love working with us

In addition to career development & training opportunities, we offer competitive wages and benefits.

• Salary range: $22.00/hr - $25.00/hr. Annual bonus opportunity of 5%
• Competitive medical, dental, vision, life & disability insurance
• 401(K) with 5% company match and immediate vesting; Employee stock purchase plan
• Accrue 3 weeks PTO to start, and time off to volunteer
• Maternity and paternity leave
• Tuition reimbursement (up to $5,250 annually)

How you will work

• In this role you should be comfortable working remotely from home.
• Paid training to enable your success
• Hours of operation: 6:00am to 6:00pm Mountain Time Monday through Friday with rotating Saturday shift from 8:00am - 12:00pm Mountain Time.

Education and Experience Requirements

High School Diploma and 2 Years of experience in healthcare customer service

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position and utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures, and processes to customers (whether internal or external).

Work Environment

This role is an in-office position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Learn more about what our team has to say about working at Cochlear:

What makes Cochlear a great place to work?

What is training like for your role?

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.

Welcome!

Our growth is creating great opportunities!

Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.

Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.