Customer Service Specialist

Foundation Finance Company Careers; United States; Remote; Full time

Job summary

Join a leading company as a Customer Service Specialist, where you will assist dealers through onboarding processes and provide support. This full-time remote role offers a competitive salary and the opportunity to work in a dynamic environment. Applicants should possess an associate degree or relevant sales experience.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• Associate degree or 2 years of marketing or sales experience.
• Knowledge of Word Processing and Spreadsheet software.
• Ability to communicate effectively and respond to inquiries.

Responsibilities

• Guide potential dealers through onboarding and promote program features.
• Train dealers on program processes and required information.
• Conduct dealer approval and denial calls with clear communication.

Skills

Word Processing

Spreadsheet software

Communication

Analytical Skills

Education

Associate degree in business, finance, communication, marketing or related field

Tools

Salesforce

DecisionLender

Spectrum

TrustLayer

Adobe Illustrator

PDF

Job description

Join to apply for the Customer Service Specialist role at Foundation Finance Company Careers

Join to apply for the Customer Service Specialist role at Foundation Finance Company Careers

Foundation Finance Company Careers provided pay range

This range is provided by Foundation Finance Company Careers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $21.50/hr

Assists potential dealers and existing dealers through the onboarding process, selling them on program features and benefits. Responsible for meeting standards for new dealers enrolled and new dealer program usage. Handles the new dealer and existing dealer training programs and requests. Works with existing dealers to increase business levels along with handling dealer approval and denial calls.

Full-time | Remote* | USD $20.00 - USD $21.50 /Hr.

Responsibilities

• Guide potential dealers through onboarding and promote program features.
• Train dealers on program processes and required information.
• Enter dealer data and documents in systems like Salesforce, DecisionLender, Spectrum, and TrustLayer.
• Process and enter new dealers per company standards.
• Conduct dealer approval and denial calls with clear communication of program details.
• Respond to dealer and internal team inquiries via phone and email.
• Partner with existing dealers to increase program usage and business volume.
• Support other departments with credit processing, verifications, and customer service as needed.

Minimum Qualifications:

• Associate degree in business, finance, communication, marketing or related field OR 2 years’ marketing or sales experience.
• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software and Experience with Adobe Illustrator and PDF.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• One evening shift per week and one Saturday every 7 weeks.

*Remote Work: Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, CT, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

About FFC:

At Foundation Finance Company (FFC), we help home improvement dealers across the U.S. grow their businesses through fast, flexible financing solutions. Headquartered in Rothschild, Wisconsin, we’ve grown from a kitchen-table startup into one of the fastest-growing consumer finance companies in the country. We’re proud to offer a workplace built on collaboration, innovation, and respect—where employees at every level are valued, empowered, and given the tools to succeed. Whether you’re working remotely or in-office, you’ll find opportunities to grow your career and make an impact.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, General Business, and Administrative

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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