Remote - Customer Service Specialist (Florida)

Reliant Capital Solutions, LLC; Westgate Lake Manor (FL); Remote; Full time

Job summary

Join a leading company as a Remote Customer Service Specialist in Florida, where you'll address consumer inquiries and manage delinquent accounts. With an hourly pay of $15 to $18, this full-time position offers benefits including medical and dental insurance, paid training, and a supportive work environment, while you engage in impactful challenges with room for personal growth.

Benefits

Medical, Dental, Vision insurance

401K

Paid Vacation and Holidays

Paid Training

Supportive team and culture

Qualifications

• High School Diploma or GED required; College Degree a plus.
• Previous collections, call center, or customer service experience is a plus.
• Able to meet and exceed production goals.

Responsibilities

• Address consumer inquiries and resolve complaints.
• Manage delinquent accounts effectively.
• Provide solutions to debt borrowers.

Skills

Excellent communication skills

Active listening

Bilingual - Spanish and English

Service-oriented

Proficient computer skills

Ability to multitask

Education

High School Diploma or GED

College Degree (not required)

Job description

Remote - Customer Service Specialist (Florida)

Job Category: Operations

Requisition Number: REMOT001070

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• Full-Time
• Remote

Locations

Showing 1 location

Do you share these values – Integrity, Strong Work Ethic, Dignity and Respect?
Are you a problem solver and enjoy helping people overcome challenges?
Are you self-motivated and driven to strive to meet performance goals?
If you answered, “Yes” then we want YOU to join our team!

Job Summary:

Reliant’s Remote - Customer Service Specialist (Florida) interact with the Company’s consumers by addressing inquiries, resolving complaints while assisting them with managing their delinquent accounts. Our consultative approach helps debtors identify the most suitable way to resolve a balance in the best interests of all parties. Customer Service Specialist create a sense of urgency using a customer service demeanor while remaining both positive and professional at all times. This is a full time, non-exempt position that reports directly to the Department Manager. This position is eligible for telecommuting.

We Offer

• Hourly pay: starting at $15 - $18/hour with monthly performance bonus potential!!
• Benefits: – Medical, Dental, Vision, Life and Disability insurance 401K, Paid Vacation and Holidays
• Professional Growth: Reliant is committed to individual growth and advancement
• Full time work: (40 hours per week) schedule [Tues - Sat M-F 9AM - 5:30PM EST (Two late nights 12:30PM - 9PM EST)]
• Paid Training: designed to set you up for success Day 1!
• Supportive team and collaborative culture

Work from home requirements:

• We will provide you with the equipment needed to be successful
• Must live in FL
• Private and quiet workspace behind closed doors. Work may not be performed in common areas – living room, kitchen, dining room, etc.
• High speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.
• You must meet all the technical requirements prior to the first day of training

Duties/Responsibilities:

• Provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts.
• Continuously receive inbound calls and perform outbound calls in attempt to assist borrowers in resolving debt.
• Maintain a workload of delinquent accounts up to and including completion of payments.
• Properly follow up with borrowers to ensure required documentation and payment processing is compliant and complete.
• Ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed.
• Perform proper skip tracing techniques to identify borrower contact information
• Abide by the FDCPA at all times.
• Adhere to both internal and industry-wide compliance regulations.
• Any other additional responsibilities assigned by management

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Bilingual - Spanish and English proficiency a plus
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software while working across multiple systems/screens.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• High School Diploma or GED required; College Degree a plus but not required.
• Previous collections, call center, or customer service experience is a plus.
• Ability to meet and exceed daily, weekly, and monthly production goals.
• Ability to multitask and maintain composure in stressful situations.

Why Join Us?

Reliant Capital Solutions is an accounts receivable management companyheadquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services.

• insideARM’s Best Places to Work in Collections (2019, 2020)
• BBB A+ Rating (2007-2021)
• BBB Accredited (2019-2021)
• BBB Torch Award for Ethics Recipient – Category: Customers (2020)
• CV Magazine Corporate Excellence Award (2020)
• Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019)
• Columbus Business First - Fast 50 (2010, 2011, 2018, 2021)
• Columbus Smart Business - Smart 50 (2018, 2019)
• Columbus CEO Women Owned Businesses (2018)

Want to know what it's like working here? Check out our Glassdoor reviews!

Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply.

Reliant Capital Solutions, LLC affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual’s actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.