Customer Service Representative

DHL Supply Chain; DeSoto (TX); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, vision benefits

PTO + holidays

401(k) with company match

Tuition reimbursement

Job summary

DHL Supply Chain is seeking a Customer Service Representative for the First Shift in Texas (Desoto). You will process orders, prepare paperwork, and communicate with customers about order status, invoicing, and shipments.

Join a team that supports a wide range of logistics operations and customer accounts with a focus on accuracy and service quality. The role involves coordinating with transportation, handling inquiries, and maintaining customer files while providing courteous service.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Process orders and prepare related paperwork for customer work orders.
• Notify customers about order status and tracking information.
• Coordinate special shipping requests with transportation.
• Maintain customer records and invoices.
• Assist with answering calls and greeting visitors in the office.

Skills

Customer service

Data entry

Phone handling

Education

High School Diploma or Equivalent

Job description

This req is for Customer Service Representative on 1st shift

Position: Customer Service Rep

Shift: First Shift

Schedule: Monday-Thursday 5:00am-3:30pm

Pay: $20.75

• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
• Assures proper invoicing of accounts by verifying computer generated invoices.
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
• Reports customer feedback to management, including any signs of customer dissatisfaction.
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files.
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office. Be part of the world’s largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:
• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.