Customer Service Specialist

Public Consulting Group; Maryland; Remote; USD 48,000 - 67,000; Part time

Job summary

Public Consulting Group (PCG) is seeking a detail-oriented and customer-focused Part-Time Remote Customer Service Specialist. This role is essential for providing exceptional service and resolving inquiries, ensuring a smooth customer experience across various communication channels. Ideal candidates will have strong communication skills and a background in customer service, preferably in a remote environment.

Benefits

Flexible scheduling

Competitive hourly compensation

Remote work flexibility

Qualifications

• 1+ year of customer service experience, preferably remote.
• Strong verbal and written communication skills.
• Ability to manage time effectively in a fast-paced setting.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat.
• Document customer interactions and update client records.
• Provide information and support related to PCG’s services.

Skills

Communication

Customer Service

Multitasking

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

Microsoft Office Suite

Salesforce

Zendesk

Job description

Get AI-powered advice on this job and more exclusive features.

Job Title: Part-Time Remote Customer Service Specialist

Location: Remote (U.S. Based)

Company: Public Consulting Group (PCG)

Job Type: Part-Time

Industry: Consulting / Public Sector Services

About Public Consulting Group (PCG)

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, technology, and human services agencies to improve lives. With decades of experience and a deep commitment to mission-driven service, PCG combines industry expertise with innovative technology to help public sector clients achieve their goals.

Position Overview

PCG is seeking a detail-oriented and customer-focused Customer Service Specialist to join our team on a part-time, remote basis. This role is critical in supporting our clients by providing exceptional service, resolving inquiries, and ensuring a smooth customer experience across multiple communication channels.

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat in a professional and timely manner
• Accurately document customer interactions and update client records in the system
• Provide information, support, and problem resolution related to PCG’s services and programs
• Collaborate with internal teams to escalate and resolve complex client issues
• Maintain a high level of product knowledge to deliver accurate and helpful information
• Adhere to confidentiality standards and ensure compliance with PCG policies and applicable regulations

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 1+ year of customer service experience, preferably in a remote environment
• Strong verbal and written communication skills
• Proficiency with Microsoft Office Suite and customer service software (e.g., Salesforce, Zendesk)
• Ability to multitask and manage time effectively in a fast-paced setting
• Comfortable working independently and meeting productivity benchmarks
• Experience working with public sector clients or programs is a plus

Work Hours

• 15–25 hours per week
• Flexible scheduling available during standard business hours (Monday–Friday)

Why Join PCG?

• Opportunity to make a meaningful impact in public service
• Collaborative and mission-driven culture
• Competitive hourly compensation
• Remote work flexibility and supportive work environment

PCG is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Accounting/Auditing, Administrative, and General Business

• Industries

  IT Services and IT Consulting and Government Administration

Referrals increase your chances of interviewing at Public Consulting Group by 2x

Sign in to set job alerts for “Customer Service Specialist” roles.

Maryland, United States $48,900.00-$66,200.00 2 weeks ago

Member Services Agent (Call Center/ Contact Center)

Customer Service Associate - Work From Home

Travel Support Specialist – Client Services

Customer Service Manager (CSM) - Northeast Nuclear

Bethesda, MD $50,000.00-$60,000.00 6 days ago

Administrative Assistant II - Casualty Underwriting

Maryland, United States $35,000.00-$50,000.00 1 week ago

Montgomery Village, MD $55,000.00-$60,000.00 4 days ago

Crofton, MD $55,000.00-$60,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.