Customer Service Specialist

Qurate Retail Group; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading retail and e-commerce company as a Customer Service Representative where you will engage with customers, assist them with their inquiries, and enjoy a supportive, remote work environment. This role emphasizes career growth with a structured training program, offering competitive pay and comprehensive benefits from day one.

Benefits

Comprehensive health care benefits

401(k) plan

Paid time off

Qualifications

• Ability to manage high-paced call volume and de-escalate situations.
• Experience in customer service or retail environments preferred.
• Proficiency in navigating multiple systems.

Responsibilities

• Handle high volume of inbound customer inquiries.
• Assist customers with orders and problem-solving.
• Collaborate with Customer Service Supervisor and team members.

Skills

Problem-solving

Interpersonal skills

Communication

Job description

Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Starting pay of $15.00/hour with potential shift differentials
- Opportunity for career advancement and growth within the QVC Group family of brands
- Work remotely from the comfort of your home
- Comprehensive Total Rewards package, including health care benefits starting on day 1, 401(k), and paid time off
- Supportive and inclusive work environment that values diversity and belonging
- Engage in a dynamic and fast-paced retail environment that encourages professional development

What to Expect (Job Responsibilities):
- Handle a high volume of inbound customer inquiries while maintaining a distraction-free work environment
- Assist customers with their orders, accounts, and problem-solving needs, personalizing the experience for each caller
- Confirm refunds, take payments, place orders, and analyze account data during customer interactions
- Report to an assigned Customer Service Supervisor and collaborate with team members
- Participate in a structured, six-week paid training program to prepare for the role

What is Required (Qualifications):
- Ability to problem-solve and de-escalate unique situations while managing a high-paced call volume
- Availability to work weekends, holidays, and additional hours as needed
- Capability to sit for long periods and maintain focus in a virtual environment
- Proficiency in navigating multiple systems and screens while assisting customers
- Compliance with Cornerstone Brands computer system requirements

How to Stand Out (Preferred Qualifications):
- Experience in customer service or retail environments
- Familiarity with e-commerce platforms and virtual communication tools
- Strong interpersonal skills and ability to communicate with diverse customer styles

#Retail #CustomerService #RemoteWork #CareerOpportunity #Inclusion

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About the company

Qurate Retail Group, formerly known as Liberty Interactive Corporation, is an American media conglomerate controlled by company Chairman John C.

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