Client Service Specialist

Oaktenn; Lebanon (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

Oaktenn, a family-owned business in the hospitality sector, seeks a Client Service Specialist to enhance client satisfaction. You will be the first point of contact for customers, delivering exceptional service through effective communication and problem-solving skills. With options for full-time or part-time roles, this position is crucial for maintaining a positive client experience in a supportive work environment.

Benefits

Health, dental, and vision insurance

401(k) retirement plan

Flexible schedule options

Paid time off (PTO)

Work-from-home flexibility

Tuition Assistance Program

On-the-job training

Bonus programs for exceptional performance

Qualifications

• 1-2 years of customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to work under pressure.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Assist customers with general information and troubleshooting.
• Help customers understand Oaktenn's services and products.

Skills

Communication

Problem-solving

Interpersonal skills

Time-management

Tools

CRM systems

Office software

Job description

Company Overview:

Oaktenn, Inc. is a family-owned and operated business in Sevier County, TN, with a long legacy in the lodging and hospitality industry. With four beautiful lodges and a central laundry facility, Oaktenn strives to provide exceptional service and memorable experiences for our guests. Our properties include Appy Lodge, Old Creek Lodge, and Bearskin Lodge in Gatlinburg, as well as The Lodge at Five Oaks and our Laundry facility in Sevierville.

As a company that values respect, appreciation, and growth, Oaktenn offers an inclusive and supportive work environment. Our team is passionate about what we do, and we’re looking for talented individuals to join us—whether you have years of experience or are just starting out. We offer both part-time and full-time opportunities with plenty of room for growth and advancement.

Job Summary:

We are seeking a Client Service Specialist to join our team. This position plays a vital role in ensuring that our clients receive excellent service and support. As a Client Service Specialist, you will be the first point of contact for customers, providing them with clear, accurate, and helpful information regarding our services, products, and technical inquiries. Your ability to communicate effectively, solve problems, and ensure customer satisfaction will be key to your success in this role.

Key Responsibilities:

• Respond to customer inquiries in a timely, courteous, and professional manner.

• Assist customers with general information, technical support, and troubleshooting.

• Resolve issues effectively and provide follow-up when necessary.

• Help customers understand the benefits of Oaktenn's services and products.

• Provide a seamless, pleasant experience for customers throughout their interaction with the company.

• Work with cross-functional teams to address customer concerns and improve service quality.

• Maintain up-to-date knowledge of Oaktenn's services, policies, and systems.

• Stay adaptable in a dynamic work environment to ensure that customer needs are met efficiently.
  
  

Requirements:

• 1-2 years of customer service experience or related field (preferred).

• Strong verbal and written communication skills.

• Exceptional interpersonal skills with a friendly, helpful attitude.

• Ability to problem-solve and resolve issues with attention to detail.

• Proficiency in using computers, CRM systems, and other office software (previous experience with customer service software is a plus).

• Strong time-management and multitasking skills, with the ability to work under pressure.
  
  

Benefits:

• Competitive salary: $30.00 - $35.00 per hour.

• Health, dental, and vision insurance options.

• 401(k) retirement plan with company contributions.

• Flexible schedule options.

• Paid time off (PTO).

• Work-from-home flexibility.

• Tuition Assistance Program.

• On-the-job training and professional development opportunities.

• Bonus programs for exceptional performance.
  
  

Schedule:

• Monday to Friday, full-time and part-time positions available.

• Expected hours: No less than 40 hours per week (full-time).
  
  

Location:

• Remote (work-from-home).
  
  

Why Join Oaktenn?

At Oaktenn, we believe in fostering a workplace where every team member feels valued and appreciated. We recognize the hard work and dedication of our employees and offer opportunities for growth and promotion. Join us, and be part of a company that truly cares about its employees, offering competitive benefits, a flexible work schedule, and an inclusive, positive culture.

Apply Today!

If you are passionate about delivering excellent customer service and want to join a friendly, dynamic team, we’d love to hear from you! Submit your application through Indeed or our job platform, and take the first step toward an exciting career with Oaktenn, Inc.