Bilingual Portuguese English Customer Service Specialist

Davita Inc.; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Client Service Specialist, supporting small businesses in a remote role. This position requires fluency in both Portuguese and English, a consultative approach in client interactions, and a minimum of one year in customer service. Bring your tech-savvy skills and enthusiasm to thrive in a dynamic environment, providing crucial support to help clients maximize their use of Indeed's services.

Benefits

Hourly/weekly pay

Direct deposit

Temporary health benefits options

Qualifications

• 1+ year of experience in customer service or B2B support.
• Fluent in both Portuguese and English.
• Experience with online advertising, SEM, PPC is a plus.

Responsibilities

• Deliver support to small business clients via phone, chat, and email.
• Educate clients on Indeed's products.
• Meet and exceed client experience metrics.

Skills

Bilingual (Portuguese and English)

Customer Service

Consultative Skills

Multitasking

Tech-savvy

Job description

Are you passionate about helping people and solving problems? Do you enjoy working in a dynamic, client-focused environment where no two days are the same? We are looking for a bilingual candidate to join our client's Scaled Business Success (SBS) team as a Client Service Specialist and play a key role in supporting small businesses as they grow their teams.

This is a fully remote, long-term temporary opportunity for a highly motivated and tech-savvy professional who is fluent in both Portuguese and English and resides in the Eastern Time Zone.

What You'll Do

• Deliver exceptional support to small business clients via phone, chat, and email, helping them resolve issues and make the most of their Indeed accounts

• Take a consultative approach to understanding client needs and delivering thoughtful, solutions-oriented guidance

• Educate clients on Indeed's growing suite of products to ensure they get maximum value and results

• Meet and exceed client experience metrics such as CSAT and conversion rates

• Collaborate with internal teams including Product, Operations, Search Quality, and Aggregation to troubleshoot and elevate the client experience

• Thrive in a team-oriented, fast-paced, and feedback-rich environment where continuous learning is the norm

What You Bring

• 1+ year of experience in customer service or B2B client support

• Fluent in Portuguese and English (written and verbal) - this is a must

• Tech-savvy with the ability to quickly learn and adopt new tools and systems

• Experience with online advertising, SEM, PPC, recruitment marketing, or staffing is a strong plus

• Strong multitasking skills and the ability to remain calm and professional under pressure

• Eagerness to learn, grow, and contribute to a team that values both experimentation and excellence

Hunter Hamilton offers hourly/weekly pay, direct deposit, and temporary health benefits options!

Apply today for immediate consideration!

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About Hunter Hamilton

Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status, or other non-merit-based factors. We will provide reasonable accommodations throughout the application, interviewing, and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions regarding employment matters and other phases of employer-temporary employee relationships will be made in accordance with this policy and all applicable laws and regulations.