Customer Service Specialist

Zsalon; Louisville (KY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible schedule

Health insurance

On-the-job training

Paid time off

Referral program

Job summary

Zsalon is seeking a dedicated Customer Service Representative in Louisville to provide outstanding support, handle inquiries, and ensure a positive client experience through clear communication and proactive problem-solving.

This role emphasizes data entry accuracy, phone and chat/email responsiveness, and teamwork to resolve complex issues while upholding service standards. Full-time position with benefits provided.

Qualifications

• Strong customer service skills and ability to handle challenging situations.
• Accurate data entry with attention to detail.
• Excellent phone etiquette and interpersonal skills.
• Ability to analyze information quickly and provide solutions.
• Proactive approach to problem-solving and customer support.
• Must be able to stand for long periods.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information on products and services while addressing customer concerns.
• Conduct outbound calls to follow up on inquiries and ensure satisfaction.
• Perform data entry to maintain accurate records of customer interactions.
• Handle cash transactions and assist with cash handling procedures.
• Use phone etiquette to create a welcoming environment for customers.
• Collaborate with team members to resolve issues and improve service delivery.

Skills

Customer service

Data entry

Phone etiquette

Analytical thinking

Problem solving

Standing required

Job description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support, handling inquiries, and ensuring a positive experience for our clients. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to delivering high-quality service.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services while addressing customer concerns.
• Conduct outbound calling to follow up on customer inquiries and ensure satisfaction.
• Perform data entry tasks to maintain accurate records of customer interactions.
• Handle cash transactions and assist with cash handling procedures as needed.
• Utilize phone etiquette to create a welcoming environment for customers.
• Collaborate with team members to resolve complex issues and improve service delivery.

Qualifications

• Strong customer service skills with the ability to handle challenging situations effectively.
• Proficiency in data entry with attention to detail.
• Excellent phone etiquette and interpersonal skills.
• Ability to analyze information quickly and provide solutions efficiently.
• A proactive approach to problem-solving and customer support.
• Requires being able to stand for long periods of time.

Join us in delivering outstanding service that makes a difference!

Job Types

Full-time

Benefits

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program