Customer Service Specialist

Pet Resource Center of Kansas City; Kansas City, Northern (MO, KY); Hybrid; USD 32,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

3 weeks paid annual leave

Paid holidays

401(k)

Job summary

Pet Resource Center of Kansas City is seeking a Customer Service Specialist to support hundreds of families weekly through phone, email, and in-person interactions. You will assist with information about services, scheduling, and ensuring a positive client experience while collaborating with doctors and leadership.

Responsibilities include recording services in PRC software, aiding pharmacy tasks, and maintaining vaccine protocol awareness.

Qualifications

• High energy and a passion for helping both animals and people.
• Outgoing, positive personality with strong communication skills.
• Ability to thrive in a very high-volume, fast-paced environment.
• Receptionist or customer service experience (2+ years preferred but not required).
• Strong computer confidence and accurate typing skills.

Responsibilities

• Assist clients with information about PRC services, questions, and scheduling.
• Record patient services accurately using PRC software and update client information.
• Support pharmacy tasks and prescription fulfillment following proper protocols.
• Maintain awareness of vaccine protocols and clinic workflow.
• Safely transport pets when needed; assist with other delegated clinic tasks.

Skills

Customer service

Communication skills

High-energy

Typing skills

PRC software

Tools

PRC software

Job description

Description

The Customer Service Specialist plays a key role in supporting hundreds of families every week by providing compassionate, accurate, and efficient service. This role is responsible for assisting clients with information about PRC services, answering inquiries, resolving concerns, scheduling appointments, and ensuring a positive experience for every client - whether interactions occur by phone, email, or in person.

As a front desk team member, clear communication, empathy, and professionalism are essential. This position upholds PRC's core values, promotes a high level of customer care, and supports smooth clinic operations by working collaboratively with teammates, doctors, and leadership.

Operational & Administrative Support

• Collaborate with teammates and doctors regarding patient needs, client questions, and scheduling.
• Use PRC software to accurately record patient services and update client information.
• Support pharmacy tasks, including prescription fulfillment following proper protocols.
• Maintain awareness of vaccine protocols, handling guidelines, and clinic workflow.
• Safely transport pets to and from the building when needed, ensuring calm and secure handling.
• Perform additional delegated tasks as required to support clinic needs.

Teamwork & Professional Expectations

• Show initiative in identifying ways to improve efficiency and client experience.
• Maintain excellent communication with supervisors—including providing at least two weeks' notice for schedule needs.
• Remain flexible with scheduling when possible to support organizational goals.
• Model PRC's core values, professionalism, and kindness in every interaction.
• Maintain a strong focus on speed, accuracy, and quality of work.

Our Offer

• Pay: $15.50-$17/hour, based on experience
• Full-time schedule
• Health, dental, vision, and life insurance options
• Three (3) weeks paid annual leave with flexible scheduling ability
• Paid holidays
• 401(k)
• Kudos incentive program

Requirements

• High energy and a passion for helping both animals and people
• Outgoing, positive personality with strong communication skills
• Ability to thrive in a very high-volume, fast-paced environment
• Receptionist or customer service experience (2+ years preferred but not required)
• Strong computer confidence and accurate typing skills