Client Service Representative

VCA Animal Hospitals; Sacramento (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in California seeks a friendly client service assistant to greet clients, guide pets to exam rooms, and perform scheduling and follow-up calls. The role includes explaining fees, processing payments, and recommending products and services, including prescriptions.

You will support client education on basic pet care and manage medical records with care. The position requires strong listening and communication skills, compassion for pets and people, and the ability to work

Qualifications

• Experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people
• Proven decision-making skills
• Ability to integrate new information into problem-solving; proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• Ability to lift up to 40 lbs and be exposed to hazards associated with pets

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms
• Schedule and confirm appointments
• Place outbound calls for follow-ups and prospective clients
• Explain fees and process payments
• Recommend, select, and obtain products and services, including prescriptions
• Educate clients on general animal husbandry and non-medical pet care
• Manage medical records, charts, reports and correspondence

Skills

Listening skills

Communication skills

Compassion

Decision making

Problem solving

Flexibility

Lifting up to 40 lbs

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solvingProficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

We offer competitive compensation starting at $17.00-$24.58 along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.