Customer Service Specialist

Waymo; Hyde Park Township (IL); Remote; USD 60,000 - 80,000; Part time

Job summary

An established industry player in autonomous driving technology is looking for a proactive Customer Service Specialist. In this part-time remote role, you will be the first point of contact for users, ensuring they receive timely and friendly support. Your responsibilities will include troubleshooting issues, documenting feedback, and educating users on products. This role offers a unique opportunity to contribute to the future of mobility while working independently in a flexible environment. If you're passionate about customer service and technology, this is the perfect fit for you.

Qualifications

• 1+ year of customer service experience, preferably in tech or transportation.
• Strong written and verbal communication skills are essential.

Responsibilities

• Provide timely and efficient support to users via phone, email, and chat.
• Troubleshoot and resolve ride-related or app-related issues.

Skills

Customer Service Experience

Strong Communication Skills

Tech-Savvy

Ability to Work Independently

Tools

CRM Tools

Mobile Apps

Job description

Job Title: Part-Time Remote Customer Service Specialist

Location: Remote (U.S. based)

Company: Waymo

Department: Customer Experience

Job Type: Part-Time (20–25 hours/week)

Compensation: Competitive hourly rate + benefits for part-time employees

About Waymo

Waymo is an autonomous driving technology company with a mission to make it safe and easy for people and things to get where they’re going. We’re creating the world’s most experienced driver, with more than 20 million miles driven on public roads and over 20 billion miles in simulation. Join us as we scale the future of mobility.

Role Overview

Waymo is seeking a proactive and empathetic Customer Service Specialist to join our team on a part-time basis. In this remote role, you’ll serve as the first point of contact for users, ensuring a seamless experience by addressing inquiries, resolving concerns, and delivering world-class support.

What You’ll Do

• Provide timely, friendly, and efficient support to Waymo users via phone, email, and chat.
• Troubleshoot and resolve ride-related or app-related issues.
• Document and escalate user feedback to relevant teams to improve service.
• Educate users on how to use Waymo products and features.
• Uphold Waymo’s tone and values in every interaction.
• Work cross-functionally with internal teams to maintain a high standard of customer satisfaction.

What You’ll Need

• 1+ year of customer service experience (tech or transportation experience is a plus).
• Strong written and verbal communication skills.
• Tech-savvy and comfortable with multiple platforms (CRM tools, mobile apps, etc.).
• Ability to work independently in a remote environment.
• Availability for evening and weekend shifts, as needed.
• A reliable internet connection and a quiet remote work setup.

Nice to Have

• Experience in a high-growth or start-up environment.
• Bilingual fluency (especially Spanish, Mandarin, or Vietnamese).
• Passion for emerging mobility and autonomous technology.