Customer Service Specialist - Remote ($18.50 per hour plus Bonus)

TurboTax; Chandler (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you'll assist customers with TurboTax products and tax software. This role offers flexibility with hours, allowing you to create your own schedule while providing essential support to customers. With a focus on communication and customer service, you'll thrive in an environment that encourages learning and innovation. Enjoy competitive pay, bonuses, and the opportunity to work from home. If you're eager to help others and grow your skills, this position is perfect for you.

Benefits

Flexible schedule

Work from home

Turbo Bonus Boost

Certification bonus

Qualifications

• No specific accounting background required; enthusiasm to learn is key.
• Strong communication skills are essential for assisting customers.

Responsibilities

• Assist customers with TurboTax products and tax return software.
• Answer questions related to downloading, logging in, and filing.

Skills

Strong communication skills

Customer service orientation

Ability to learn quickly

Job description

• 5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th.
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday.
• Fast 20-hour Certification process.
• TurboTax is looking for 2000+ people.

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include Downloading, Logging In, Basic Navigation, Importing Documents, Printing, Filing, and basic Tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹.
• Earn a $5.00 per hour Turbo Bonus Boost from April 9th to 15th, with unlimited hours available. To qualify, work at least 8 hours on April 13th, 14th, and 15th².
• Receive a $310 Bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; more hours are encouraged.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is required. Enthusiastic individuals eager to learn and assist customers are welcome.
• Strong communication skills are essential to clearly and empathetically assist customers with TurboTax products and tax software.
• Ability to understand customer needs, drive innovation, and deliver excellent service.

Additional information :

Employment type : Full-time

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