Customer Service Specialist

cookchildrens; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Cook Children's is seeking a Customer Service Specialist in Fort Worth, TX to serve as the first contact for inbound and outbound patient billing inquiries across hospital and professional billing.

You will process payments, set up payment arrangements, and provide patient education while delivering high-quality service to patients, co-workers, and departments within the SBO.

Strong data entry, familiarity with Epic Systems and OnBase, and a healthcare billing background are valued.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred.
• Experience with patient billing and health records is a plus.

Responsibilities

• Serve as first point of contact for patient billing inquiries.
• Process patient payments and set up payment arrangements.
• Educate patients on billing practices and health insurance when necessary.
• Support SBO integration efforts across hospital and physician networks.

Skills

Data entry

Customer service

Billing knowledge

Communication skills

Education

High school diploma or equivalent

Associates Degree (preferred)

Tools

Epic Systems

OnBase

Job description

Location

Calmont Operations Building

Department

CBO/Patient Financial Services

Shift

First Shift (United States of America)

Standard Weekly Hours

40

Summary

The Customer Service Specialist serves as the first point of contact for handling a high volume of inbound and outbound telephone calls to resolve patient/guarantor billing concerns and inquiries in both hospital and professional billing. Process patient payments, set up payment arrangements and provides customer/patient education when necessary. Position requires a high level of customer service skills to establish and enhance positive relationships with patients, co-workers and others. The Cook Children's Cash Management, Customer Service and Document Control departments function as a part of a Single Billing Office (SBO) that supports all of Cook Children's Health Care System. The ultimate goal of the SBO is to integrate customer service and self-pay collection activities across Cook Children's Medical Center and Cook Children's Physician Network, providing a single point of contact, a single patient billing statement and increased transparency to guarantors thereby improving the patient collection process and patient experience.

Qualifications

• High school diploma or equivalent required.
• 3 years of experience working with patient health and/or financial records.
• Ability to type, spell, write or print legibly with accurate data entry skills and use computer and other office equipment.

Preferred

• Associates Degree
• Knowledge of Epic Systems and/or OnBase.
• Working knowledge of professional and hospital billing and follow-up preferred.

About Us

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.