Customer Service Specialist

Cook Children's; Fort Worth (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Cook Children\'s is seeking a Customer Service Specialist to be the first contact for patient and guarantor billing inquiries in both hospital and professional billing. You will handle high volumes of calls, resolve concerns, process payments, and set up payment arrangements while educating patients as needed.

As part of the SBO, you will help create a single patient billing experience with clear statements and proactive outreach, contributing to improved collection efforts and patient

Qualifications

• High school diploma or equivalent required.
• 3 years of experience working with patient health and/or financial records.
• Ability to type, spell, write or print legibly with accurate data entry skills and use computer and other office equipment.

Responsibilities

• Handle a high volume of inbound and outbound calls to resolve billing concerns.
• Process patient payments and set up payment arrangements.
• Provide patient education when necessary.

Skills

Customer service

Data entry

Telephone handling

Communication

Education

High school diploma

Associate's degree (preferred)

Tools

Epic Systems

OnBase

Job description

Location: Calmont Operations Building Department: CBO/Patient Financial Services Shift: First Shift (United States of America) Standard Weekly Hours: 40

Summary: The Customer Service Specialist serves as the first point of contact for handling a high volume of inbound and outbound telephone calls to resolve patient/guarantor billing concerns and inquiries in both hospital and professional billing. Process patient payments, set up payment arrangements and provides customer/patient education when necessary. Position requires a high level of customer service skills to establish and enhance positive relationships with patients, co-workers and others. The Cook Children's Cash Management, Customer Service and Document Control departments function as a part of a Single Billing Office (SBO) that supports all of Cook Children's Health Care System. The ultimate goal of the SBO is to integrate customer service and self-pay collection activities across Cook Children's Medical Center and Cook Children's Physician Network, providing a single point of contact, a single patient billing statement and increased transparency to guarantors thereby improving the patient collection process and patient experience.

Qualifications:

• High school diploma or equivalent required.
• 3 years of experience working with patient health and/or financial records.
• Ability to type, spell, write or print legibly with accurate data entry skills and use computer and other office equipment.

Preferred:

• Associates Degree Knowledge of Epic Systems and/or OnBase.
• Working knowledge of professional and hospital billing and follow-up preferred.

About Us:

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination. Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment. Promise, a strong word with deep meaning that everyone understands- especially kids. This is the foundation of our organization and what drives us to blaze new trails in medical care, research, advanced technology, as well as programs and initiatives that benefit children who may not otherwise have access to quality health care. Every day our employees come to work with the intention of keeping our Promise. It's the guiding principle that helps our patients and their families get better and stay healthy. As a member of our Cook Children's team, you can be an important part of making that happen.