Patient Billing & Service Specialist

Cook Children's; Fort Worth (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Cook Children\'s is seeking a Customer Service Specialist to be the first contact for patient and guarantor billing inquiries in both hospital and professional billing. You will handle high volumes of calls, resolve concerns, process payments, and set up payment arrangements while educating patients as needed.

As part of the SBO, you will help create a single patient billing experience with clear statements and proactive outreach, contributing to improved collection efforts and patient

Qualifications

• High school diploma or equivalent required.
• 3 years of experience working with patient health and/or financial records.
• Ability to type, spell, write or print legibly with accurate data entry skills and use computer and other office equipment.

Responsibilities

• Handle a high volume of inbound and outbound calls to resolve billing concerns.
• Process patient payments and set up payment arrangements.
• Provide patient education when necessary.

Skills

Customer service

Data entry

Telephone handling

Communication

Education

High school diploma

Associate's degree (preferred)

Tools

Epic Systems

OnBase

Job description

Cook Children\'s is seeking a Customer Service Specialist to be the first contact for patient and guarantor billing inquiries in both hospital and professional billing. You will handle high volumes of calls, resolve concerns, process payments, and set up payment arrangements while educating patients as needed.

As part of the SBO, you will help create a single patient billing experience with clear statements and proactive outreach, contributing to improved collection efforts and patient