Inside Sales Rep Salary

Creswell Industrial Supply Inc; Chattanooga (TN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Base salary

Benefits package

Simple IRA with match

Paid time off

Professional development

Team environment

Vendor partnerships

Job summary

Creswell Industrial Supply Inc. in Chattanooga, TN is seeking an Inside Sales Account Manager to own the full sales cycle for industrial and electrical products. You will quote, process orders, coordinate POs, and support both customers and outside reps to ensure on-time delivery.

Ideal candidates have 2+ years in inside sales or order management, strong product knowledge, and proficiency with ERP/CRM systems; excellent communication skills and attention to detail are essential.

Qualifications

• 2+ years inside sales or order management in industrial/electrical distribution.
• Proven ability to create quotations and process orders with accuracy.
• Strong knowledge of electrical components and industrial supplies.
• Experience with ERP/CRM platforms (SAP, NetSuite, Salesforce, Eclipse).

Responsibilities

• Prepare accurate quotations for industrial and electrical products.
• Enter, review, and manage sales orders with attention to detail.
• Coordinate purchase orders and communicate lead times with procurement and warehouse.
• Maintain CRM records and follow up on quotes.
• Support outside sales reps and strengthen customer relationships.
• Track pricing, terms, and ensure compliance with company policies.

Skills

Quotation management

Sales order processing

Purchase order coordination

Customer relationship management

ERP/CRM proficiency

Electrical components knowledge

Education

Associate's or Bachelor's degree in Business or related field

Electrical Technology or related field preferred

Tools

SAP

NetSuite

Salesforce

Eclipse

Job description

Industrial & Electrical Inside Sales Account ManagerPosition SummaryWe are seeking a driven and detail oriented Inside Sales Representative to join our Industrial & Electrical sales team at our Chattanooga, TN location. In this role, you will serve as the primary point of contact for customers seeking industrial components, electrical supplies, and related products. You will manage the full sales cycle — from initial inquiry through order fulfillment — with a strong emphasis on generating accurate quotations, processing sales orders, and coordinating purchase orders to ensure seamless delivery of goods and services.This position is ideal for a motivated sales professional who thrives in a fast-paced, technical environment and takes pride in delivering exceptional customer service while meeting and exceeding sales targets.You will be part of a team of inside sales representatives supporting our customer base and outsides sales in the surrounding southeastern region.Essential Duties and ResponsibilitiesQuotation ManagementPrepare accurate, competitive quotations for industrial and electrical products in response to customer inquiries and requests for proposals (RFPs).Review project specifications, bill of materials (BOMs), and technical drawings to ensure proper product selection and pricing.Follow up on outstanding quotes, track conversion rates, and negotiate pricing within approved margins.Maintain detailed records of all quotation activity in the CRM system.Sales Order ProcessingEnter, review, and manage sales orders with accuracy and attention to detail.Coordinate with warehouse, logistics, and procurement teams to confirm product availability, lead times, and delivery schedules.Communicate order status proactively to customers and resolve any discrepancies or changes promptly.Ensure all sales orders comply with pricing agreements, credit terms, and company policies.Purchase Order CoordinationGenerate and manage purchase orders to vendors and suppliers for customer-specific or special-order items.Track open POs, manage lead times, and communicate supply chain updates to the sales team and customers.Collaborate with the purchasing department to source alternative products when needed to meet customer delivery requirements.Customer Relationship ManagementBuild and maintain strong relationships with existing and prospective customers in the industrial and electrical sectors.Identify upsell and cross-sell opportunities within existing accounts.Respond promptly to customer inquiries via phone, email, and in-person interactions.Assist outside sales representatives with account support, technical product information, and administrative tasks.What We OfferCompetitive base salaryComprehensive benefits package including medical, dental, vision, and Simple IRA with company matchPaid time off, holidays, and ongoing professional development opportunitiesA collaborative, team-oriented work environment with room for advancementAccess to an extensive product catalog and strong vendor partnershipsQualificationsRequired2+ years of inside sales, customer service, or order management experience — preferably in industrial, electrical, or MRO distribution.Demonstrated proficiency in creating quotations, processing sales orders, and managing purchase orders.Strong understanding of electrical components, industrial supplies, or related products.Proficiency with ERP/CRM platforms (e.g., SAP, NetSuite, Salesforce, Eclipse, or similar).Excellent written and verbal communication skills with strong attention to detail.Ability to manage multiple priorities and meet deadlines in a high-volume environment.PreferredAssociate's or Bachelor's degree in Business, Supply Chain, Electrical Technology, or a related field.Familiarity with NEMA standards, NEC codes, or industrial automation products.Experience with distributor pricing models, vendor contracts, and supplier negotiations.Track record of consistently achieving or exceeding sales quotas.