Customer Service Rep

SUPPLY NETWORK INC; Columbus (OH); On-site; USD 42,000 - 55,000; Full time

Job summary

SUPPLY NETWORK INC. provides full customer account management for products and services, including pricing, availability, and shipping information. The role acts as the primary contact for customers via phone, email, or direct interaction within an industrial distribution environment.

You will collaborate with sales, credit, inventory control, and warehouse teams to ensure accurate order execution, timely responses, and proactive support that may generate sales opportunities and account growth.

Qualifications

• Minimum of one year of customer service, sales support, or account management experience.
• Experience processing customer orders, quotations, pricing, returns/credits, and follow-up activities.
• Experience working with enterprise systems or databases; ERP/JDE experience preferred.
• Strong communication skills to interact with customers and internal partners.
• Proficiency with basic arithmetic for pricing and quantities.

Responsibilities

• Process customer orders, quotations, and returns in accordance with company policies.
• Serve as primary contact for inquiries via phone, email, or direct interaction.
• Coordinate with internal departments to ensure accurate order execution.
• Investigate discrepancies in pricing, shipping, and billing; implement corrective actions.
• Document customer interactions and maintain records in systems.

Skills

Customer service

Sales support

Account management

Tools

ERP/JDE

Job description

PRIMARY FUNCTION:Provide full customer account management regarding products and services, including pricing, availability, and shipping information. Serves as a primary point of contact for customers and responds thoroughly and timely to inquiries via phone, email, or direct interaction. Performs duties within an industrial distribution environment and works closely with internal departments to support customer requirements, resolve issues, and maintain strong customer service relationships. The scope and complexity of work performed may vary based on experience, demonstrated capability, and assigned responsibilities.MAJOR DUTIES AND RESPONSIBILITIES:Processes requests for customer orders, quotations, follow-up on quotations, and customer returns or credits in accordance with company policies, procedures, and service standards.Serves as a primary point of contact for customer inquiries and requests, ensuring timely, accurate, and professional responses via phone, email, or other approved communication channels.Works closely with sales, fabrication, credit, inventory control, warehouse personnel, and other internal departments to coordinate customer requirements and ensure accurate and timely order execution.Investigates order entry, pricing, shipping, and billing discrepancies; determines appropriate corrective action; and coordinates solutions with applicable departments, following issues through to resolution.Utilizes enterprise systems, online learning tools, and available technical resources to obtain product, pricing, availability, and application information necessary to support customer needs.Ensures access to and appropriate use of current company literature, technical documentation, and reference materials.Represents the company in a professional manner and communicates verbally and in writing to meet customer expectations, timelines, and service commitments.Identifies opportunities to increase sales through promotions, add-on items, and proactive customer support, consistent with established pricing and sales guidelines.Maintains accurate and timely documentation of customer interactions, order activity, and issue resolution within applicable systems.Follows up with customers to provide status updates, manage expectations, and ensure satisfactory resolution of requests or issues.Cultivates and maintains effective working relationships with customers, suppliers, and internal partners to support long-term service and account stability.Completes required training curriculum and maintains proficiency in systems, processes, and product knowledge applicable to assigned responsibilities.Follows all company policies and incorporates Standard Operating Procedures (SOPs) into daily work.Performs other duties as assigned.EXPERIENCE:Minimum of one (1) year of customer service, sales support, or account management experience in a business, distribution, manufacturing, or technical environment.Experience processing customer orders, quotations, pricing, returns/credits, and follow-up activities in accordance with established procedures.Experience working with enterprise systems or databases; ERP/JDE experience preferred.Experience managing multiple tasks simultaneously, prioritizing workload, and meeting deadlines in a fast-paced environment.Experience communicating with customers and internal partners to resolve issues and coordinate next steps.Experience applying basic arithmetic skills in a business context, including pricing, quantities, and measurements.Experience operating standard office technology, including computers, phones, and Microsoft Office applications.English required for U.S