Customer Service Specialist

GCX Healthcare Solutions; El Paso (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

GCX Healthcare Solutions in El Paso, Texas is seeking a detail-oriented professional for sales order management and customer support. Responsibilities include preparing sales orders, managing special orders, and resolving customer issues.

The ideal candidate will have knowledge of records-management procedures and strong data entry skills. Proficiency with SAGE500 and CRM software is preferred, contributing to a collaborative team environment.

Qualifications

• Knowledge of records-management procedures, SAGE500/CRM preferred.
• Ability to operate various work-processing software, spreadsheets, and database programs.
• Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.

Responsibilities

• Prepares and enters Sales Orders by identifying and interpreting data.
• Manages special orders and various large contract orders.
• Processes various orders from different customer accounts.
• Assists in establishing and maintaining an effective records-management system.

Skills

Knowledge of records-management procedures

Ability to operate work-processing software

Customer relationship management

Data entry skills

Tools

SAGE500

CRM software

Job description

Job Responsibilities

• Prepares and enters Sales Orders by identifying and interpreting data to be entered.
• Triage request and send to other staff where applicable.
• Work with Customers to resolve order issues, following protocols. Files all document communications, call interactions, problems, and resolutions.
• Manages special orders for OSS (On Site or In House Assembly) and various large contract orders.
• Quoting small Direct Projects.
• Lead follow‑ups from Trade Shows.
• Direct Sales Support – Various requests to meet the needs of Direct Sales.
• Technical product support.
• Keeps track of received orders to be processed.
• Contacts account manager of source documents to resolve questions, inconsistencies, or missing data.
• Data entry on the SAGE500 Sales/Quote Entry System. Enters numeric data from source documents into the computer following the format displayed on screen, and enters necessary codes such as customer account code, ship‑via, FOB and required dates.
• Confirms accuracy of data such as total sales amount, quantities, part numbers, bill‑to, ship‑to addresses, contact name, ship‑via, ship payment terms and ship account #’s, related account instructors.
• Compares data entered with source documents (e.g., customer purchase order) to detect errors.
• Reviews and makes necessary corrections to information entered before confirming to customer.
• Processes various orders from different customer accounts.
• Assists in establishing and maintaining an effective and efficient records‑management system (SAGE500/CRM).
• Contributes to a team effort and accomplishes related results as required.
• Maintains confidential information.
• Performs general clerical duties such as typing, answering phones, etc.
• Performs other job‑related duties as assigned.
• Assists GCX Customer Service Representatives (CSR) with difficult cases.

Requirements

• Knowledge of records‑management procedures, SAGE500/CRM preferred.
• Knowledge of assigned program activities guidelines and processes.
• Ability to operate various work‑processing software, spreadsheets, and database programs.
• Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.