Sales Support Specialist

Trenton-Systems; Duluth (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Trenton Systems is seeking a Sales Support Specialist to join the Inside Sales Team. You will assist with data entry into Sage ERP to support client purchase orders and repairs, acting as the conduit between sales and production while engaging primarily with client procurement.

You will maintain client and program data in HubSpot CRM, coordinate between Sales and Production, and prepare routine reports for leadership and Account Managers.

Qualifications

• High School Diploma / GED equivalent.
• Previous customer service and / or data entry.
• Excellent communication skills – written & verbal.
• Application experience with Word, Excel, Outlook.
• Proficient typing & transcription.
• Accuracy & attention to detail.
• Multi-tasking.
• Organization & time management.
• Customer Service.
• Ability to work independently.
• Discretion w/ confidential data.

Responsibilities

• Data entry into Sage ERP system.
• Client communication via email or phone for purposes of taking or tracking orders / repairs.
• Add & maintain client / program information in HubSpot CRM.
• Coordinate & communicate between Sales & other departments (Production, Quality, Accounting, etc.) within Trenton Systems in support of orders & repairs.
• Attend meetings in support of customer orders & repairs.
• Provide reports in support of customer orders & repairs for Trenton Systems leadership or Account Managers.
• Maintaining digital files for orders & repairs.
• Reports to Director of Inside Sales.

Skills

Data entry

Customer service

Written & verbal communication

Typing

Attention to detail

Multitasking

Organization

Time management

Discretion

Education

High School Diploma / GED

Bachelor’s Degree

Tools

Sage ERP

HubSpot CRM

Word

Excel

Outlook

Job description

Description

Position Summary

Part of the Inside Sales Team, the Sales Support Specialist assists the Sales Team by providing data entry into the company’s ERP software to support client purchase orders and repairs. Internally, they are the conduit between sales and production. Externally, they primarily interact directly with client procurement.

Essential Duties & Responsibilities

• Data entry into Sage ERP system
• Client communication via email or phone for purposes of taking or tracking orders / repairs
• Add & maintain client / program information in HubSpot CRM
• Coordinate & communicate between Sales & other departments (Production, Quality, Accounting, etc.) within Trenton Systems in support of orders & repairs
• Attend meetings in support of customer orders & repairs
• Provide reports in support of customer orders & repairs for Trenton Systems leadership or Account Managers
• Maintaining digital files for orders & repairs.
• Reports to Director of Inside Sales

PM21

Requirements

Required

• High School Diploma / GED equivalent
• Previous customer service and / or data entry
• Excellent communication skills – written & verbal
• Application experience with Word, Excel, Outlook
• Proficient typing & transcription
• Accuracy & attention to detail
• Multi-tasking
• Organization & time management
• Customer Service
• Ability to work independently
• Discretion w/ confidential data

Desired

• Bachelor’s Degree
• 2-3 years Administrative or Data Entry in B2B environment
• Sage ERP or other ERP software
• Hubspot or other CRM software