Sales Support Specialist

Trenton Systems; Duluth (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Trenton Systems is seeking a Sales Support Specialist to join the Inside Sales Team. You will assist the Sales Team with data entry in the ERP system and maintain client information, acting as the liaison between sales and production to support orders and repairs.

You will communicate with clients, manage records in Sage ERP and HubSpot CRM, and generate reports for leadership. This role requires strong attention to detail and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Prior customer service and/or data entry experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Data entry into Sage ERP system.
• Communicate with clients via email/phone for orders and repairs.
• Update client/program information in HubSpot CRM.
• Coordinate between Sales and Production/other departments.

Skills

Data entry

Customer service

Communication skills

Typing

Multi-tasking

Organization

Discretion with confidential data

Education

High School Diploma / GED

Bachelor’s Degree

Tools

Sage ERP

HubSpot CRM

Word

Excel

Outlook

Job description

Position Summary

Part of the Inside Sales Team, the Sales Support Specialist assists the Sales Team by providing data entry into the company’s ERP software to support client purchase orders and repairs. Internally, they are the conduit between sales and production. Externally, they primarily interact directly with client procurement.

Essential Duties & Responsibilities

• Data entry into Sage ERP system
• Client communication via email or phone for purposes of taking or tracking orders / repairs
• Add & maintain client / program information in HubSpot CRM
• Coordinate & communicate between Sales & other departments (Production, Quality, Accounting, etc.) within Trenton Systems in support of orders & repairs
• Attend meetings in support of customer orders & repairs
• Provide reports in support of customer orders & repairs for Trenton Systems leadership or Account Managers
• Maintaining digital files for orders & repairs.
• Reports to Director of Inside Sales

PM21

Requirements

Required

• High School Diploma / GED equivalent
• Previous customer service and / or data entry
• Excellent communication skills – written & verbal
• Application experience with Word, Excel, Outlook
• Proficient typing & transcription
• Accuracy & attention to detail
• Multi-tasking
• Organization & time management
• Customer Service
• Ability to work independently
• Discretion w/ confidential data

Desired

• Bachelor’s Degree
• 2-3 years Administrative or Data Entry in B2B environment
• Sage ERP or other ERP software
• Hubspot or other CRM software