Customer Service Specialist

Eval.com; Denver (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Company holidays

Opportunity to grow with the company

Job summary

Eval.com is seeking a Customer Service Specialist to ensure a great client experience from order intake to final report delivery.

You will work with the Head of Customer Service, clients, inspection team, and analysts to keep orders moving and resolve questions quickly. This role offers growth with increased responsibility and backup support for leadership.

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Experience in customer service, client support, or coordination preferred.
• Familiarity with CRM systems and basic office software helpful.

Responsibilities

• Respond to client questions and order status requests
• Track inspections and keep orders moving to delivery of reports
• Coordinate with analysts and team members to resolve issues
• Maintain accurate, up-to-date client information in systems
• Assist with report delivery, invoicing, and related tasks
• Provide backup support for Head of Customer Service

Skills

Strong communication

Organized

Detail-oriented

Proactive and dependable

Education

High school diploma or equivalent

College degree a plus

Tools

Word

Excel

Outlook

CRM software

Anow

AI tools

Job description

Eval.com is looking for a Customer Service Specialist to help us deliver a great experience to our clients from the time an order comes in through final report delivery.

About eval.com

We're a group of passionate change-makers (including appraisers and analysts) who care about serving our clients, our communities, and our profession—and who believe quality evaluations should be available to every lender, every place.

Description

You’ll work closely with our Head of Customer Service, our clients, our inspection team, and our analysts to keep orders moving and make sure questions and issues are handled quickly. On any given day, that might mean responding to a client asking about an order, coordinating an inspection, helping an analyst get the information they need, or making sure a completed report gets where it needs to go.

We’re looking for someone who is organized, responsive, professional, and genuinely enjoys helping people. You should be comfortable juggling multiple priorities, solving problems, and following through without things falling through the cracks.

As you learn the role and our business, there will be opportunities to take on more responsibility and provide backup support for the Head of Customer Service.

Eval.com is a fast-growing real estate valuation company serving financial institutions nationwide. We combine experienced valuation professionals with technology to provide lenders with faster, reliable alternatives to traditional appraisals.

RESPONSIBILITIES

Reporting to the Head of Customer Service, you will:

• Respond to client questions, order status requests, and general support needs
• Track inspection assignments through completion
• Help keep orders moving from assignment through final report delivery
• Work with analysts and other team members to resolve missing information or other order issues
• Handle routine client issues and elevate more complex questions when needed
• Keep order and client information accurate and up to date in our systems
• Assist with report delivery, invoicing, and other customer service tasks
• Help identify ways to make our processes faster, easier, and more efficient
• Provide administrative and operational support to the Head of Customer Service
• Take on additional responsibility as you learn the role, including backup coverage for department leadership

WHAT WE'RE LOOKING FOR

• High school diploma or equivalent required; college degree is a plus
• Customer service, client support, administrative, or coordination experience preferred
• Experience in banking, mortgage lending, real estate, or valuation is a plus
• Comfortable using Word, Excel, Outlook, and AI tools
• Experience with CRM or customer service software is helpful; experience with Anow is a plus
• Strong written and verbal communication skills
• Highly organized and detail-oriented
• Able to stay calm and professional when things get busy
• Comfortable learning new systems and processes
• Proactive, dependable, and willing to jump in where needed

WHAT WE OFFER

• Competitive hourly pay: $20.00 - $23.00/hour
• Full-time, 40 hours per week
• Paid time off, sick time, and company holidays
• Healthcare benefits
• Opportunity to grow with a fast-growing company
• Exposure to the real estate, banking, and valuation industries

Job Title: Customer Service Specialist

Job Type: Full-time, non-exempt; eligible for overtime

Location: Downtown Denver office

Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.