Customer Service Specialist

eval.com; Arvada (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Full-time position

Paid time off and holidays

Healthcare benefits

401(k)

Growth opportunities

Exposure to real estate and valuation

Job summary

Eval.com, a fast-growing real estate valuation company, seeks a Customer Service Specialist to support clients, inspect teams, and analysts. This role emphasizes organization, responsiveness, and proactive problem-solving in a fast-paced environment.

You will respond to client inquiries, track inspections, and ensure reports flow smoothly from assignment to delivery. Growth opportunities exist as you learn the business and take on additional responsibilities.

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Customer service, client support, administrative, or coordination experience preferred.
• Experience in banking, mortgage lending, real estate, or valuation is a plus.
• Proficient with Word, Excel, Outlook; comfortable with AI tools.

Responsibilities

• Respond to client questions, order status requests, and general support needs.
• Track inspection assignments through completion.
• Help keep orders moving from assignment through final report delivery.
• Work with analysts and team members to resolve missing information or order issues.
• Handle routine client issues and escalate complex questions when needed.
• Keep order and client information accurate in systems.
• Assist with report delivery, invoicing, and other customer service tasks.
• Identify process improvements to speed up workflows.
• Provide administrative and operational support to the Head of Customer Service.

Skills

Customer service

Administrative

Coordination

CRM experience

AI tools

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

AI tools

CRM

Anow

Job description

You’ll work closely with our Head of Customer Service, our clients, our inspection team, and our analysts to keep orders moving and make sure questions and issues are handled quickly. On any given day, that might mean responding to a client asking about an order, coordinating an inspection, helping an analyst get the information they need, or making sure a completed report gets where it needs to go.

We’re looking for someone who is organized, responsive, professional, and genuinely enjoys helping people. You should be comfortable juggling multiple priorities, solving problems, and following through without things falling through the cracks.

As you learn the role and our business, there will be opportunities to take on more responsibility and provide backup support for the Head of Customer Service.

Eval.com is a fast-growing real estate valuation company serving financial institutions nationwide. We combine experienced valuation professionals with technology to provide lenders with faster, reliable alternatives to traditional appraisals.

RESPONSIBILITIES

• Respond to client questions, order status requests, and general support needs
• Track inspection assignments through completion
• Help keep orders moving from assignment through final report delivery
• Work with analysts and other team members to resolve missing information or other order issues
• Handle routine client issues and elevate more complex questions when needed
• Keep order and client information accurate and up to date in our systems
• Assist with report delivery, invoicing, and other customer service tasks
• Help identify ways to make our processes faster, easier, and more efficient
• Provide administrative and operational support to the Head of Customer Service
• Take on additional responsibility as you learn the role, including backup coverage for department leadership

WHAT WE'RE LOOKING FOR

• High school diploma or equivalent required; college degree is a plus
• Customer service, client support, administrative, or coordination experience preferred
• Experience in banking, mortgage lending, real estate, or valuation is a plus
• Comfortable using Word, Excel, Outlook, and AI tools
• Experience with CRM or customer service software is helpful; experience with Anow is a plus
• Strong written and verbal communication skills
• Highly organized and detail-oriented
• Able to stay calm and professional when things get busy
• Comfortable learning new systems and processes
• Proactive, dependable, and willing to jump in where needed

WHAT WE OFFER

• Competitive hourly pay: $20.00 - $23.00/hour
• Full-time, 40 hours per week
• Paid time off, sick time, and company holidays
• Healthcare benefits
• 401(k)
• Opportunity to grow with a fast-growing company
• Exposure to the real estate, banking, and valuation industries

Job Title: Customer Service Specialist

Job Type: Full-time, non-exempt; eligible for overtime

Location: Downtown Denver office

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Learn more about us at Eval.com