Customer Service Specialist

Encore Talent Solutions; Columbus (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Encore Talent Solutions in Columbus, OH is seeking a Customer Service Specialist who thrives on helping others, solving problems, and delivering exceptional service. The role requires a customer-focused professional who can manage inquiries and document interactions accurately.

Ideal candidates will have a high school diploma and experience in customer service, call center operations, healthcare administration, medical records, or related areas, with strong communication, detail orientation, and

Qualifications

• Experience in customer service or call center operations.
• Ability to navigate multiple applications and systems.
• Strong communication and customer-first approach.
• Detail-oriented with discretion in handling information.

Skills

Customer service

Call center experience

Healthcare administration

Medical records

Claims processing

Data entry

Microsoft Excel

Verbal communication

Written communication

Attention to detail

Discretion

Adaptability

Education

High school diploma

Tools

Microsoft Excel

Job description

Encore Talent Solutions is currently seeking a Customer Service Specialist for a position located in Columbus, OH

Customer Service Specialist

We're looking for a customer-focused professional who enjoys helping others, solving problems, and delivering exceptional service.

Experience:

• High school diploma or equivalent required
• Experience in customer service, contact center/call center operations, healthcare administration, medical records, claims processing, data entry, or provider relations
• Strong computer skills with the ability to efficiently navigate multiple applications and systems simultaneously
• Basic Microsoft Excel skills, including the ability to work from and manage assigned call lists (advanced Excel not required)
• Excellent verbal and written communication skills with a professional, customer-first approach
• Strong attention to detail and accuracy when documenting customer interactions
• Ability to quickly learn new processes, adapt to changing priorities, and consistently follow established procedures
• Proven ability to handle sensitive and confidential information with discretion and professionalism

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.