Customer Experience Specialist

Creative Financial Staffing, LLC; Columbus (OH); On-site; USD 65,000 - 75,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Customer Experience Specialist for an onsite role in Columbus, OH. The position offers a salary ranging from $65,000 to $75,000 annually and focuses on delivering exceptional customer service and accurate order processing.

Responsibilities include handling inquiries, quotes, order changes, and coordinating with internal teams to ensure timely fulfillment. This role provides growth into senior customer experience and leadership paths.

Qualifications

• Prior customer service or related experience.
• Strong proficiency with Microsoft Office.
• Experience managing customer orders and quotes.
• Professional, organized, and detail-oriented in communications and interactions.

Responsibilities

• Respond to customer inquiries via phone and email.
• Prepare quotes and process customer orders accurately.
• Coordinate order changes and special customer requests.
• Provide updates on order status, production, and shipping timelines.
• Partner with internal teams to ensure timely order fulfillment.
• Support customer relationships and assist with follow-up activities.

Skills

Customer service

Order management

Professionalism

Attention to detail

Organization

Tools

Microsoft Office

Job description

Customer Experience Specialist

Salary: $65,000 – $75,000

Location: Columbus, OH (Onsite)

Why This Opportunity Stands Out:

• Clear career growth path into senior customer experience, account management, business development, and leadership roles
• High-visibility position with exposure to multiple areas of the business
• Opportunity to take ownership of customer solutions and make a direct impact
• Exposure to sales support, operations, customer relationship management, and order management
• Stable, full-time onsite opportunity with room for increased responsibility
• Ability to build long-term customer relationships and contribute to business growth

Key Responsibilities for the Customer Experience Specialist:

• Respond to customer inquiries via phone and email
• Prepare quotes and process customer orders accurately
• Coordinate order changes and special customer requests
• Provide updates on order status, production, and shipping timelines
• Partner with internal teams to ensure timely order fulfillment
• Support customer relationships and assist with follow-up activities

Qualifications for the Customer Experience Specialist:

• Prior customer service, customer support, inside sales support, or related experience
• Strong proficiency with Microsoft Office
• Experience managing customer orders, quotes, or related transactions
• High level of professionalism, organization, and attention to detail in all communications and customer interactions